Blog Posts Process Management

Help Desk vs. Service Desk – What’s the Difference? [Infographics]

Blog: HappyFox Blog

Learn more about HappyFox →

Help desk and service desk are two terms that are often used interchangeably in the IT support world. While they do have similarities, they have many different functionalities. The size, needs, and maturity of your organization will help you determine which solution you should pick.

The post Help Desk vs. Service Desk – What’s the Difference? [Infographics] first appeared on Customer Service Blog from HappyFox – Improve Customer Service & Experience.

Leave a Comment

Get the BPI Web Feed

Using the HTML code below, you can display this Business Process Incubator page content with the current filter and sorting inside your web site for FREE.

Copy/Paste this code in your website html code:

<iframe src="" frameborder="0" scrolling="auto" width="100%" height="700">

Customizing your BPI Web Feed

You can click on the Get the BPI Web Feed link on any of our page to create the best possible feed for your site. Here are a few tips to customize your BPI Web Feed.

Customizing the Content Filter
On any page, you can add filter criteria using the MORE FILTERS interface:

Customizing the Content Filter

Customizing the Content Sorting
Clicking on the sorting options will also change the way your BPI Web Feed will be ordered on your site:

Get the BPI Web Feed

Some integration examples