Hello Indian Brands. Your CX Report Is Here.
Blog: Forrester BPM Center of Excellence
Dear Brand, It is that time of the year again. Like each year, we went out and asked *your* customers what they think about the experiences they had with you, and the results are in. Forrester’s Customer Experience IndexTM 2018 India Benchmark report is out! (paywall) This year, we covered the following industries and brands, […]