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HCOs: Optimize Self-Triage Now To Better Serve Patients And Members And Get The Greatest ROI

Blog: Forrester BPM Center of Excellence

During COVID-19, self-triage emerged as a critical component for healthcare organizations (HCOs) as members and patients struggled to navigate a complex ecosystem and determine the best setting for care based on their symptoms. In this collection, we provide a set of research reports that highlight the importance of self-triage during the pandemic and beyond to help HCOs get the most value from these investments.

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