Harmon on BPM: Managing Ongoing Processes
Blog: BPTrends - Harmon on BPM
When most process practitioners think of business process work, they think of redesigning or improving processes. In fact, all processes have two phases. Phase I is the state of the current process, and Phase II is the redesign of the Phase I process to improve performance. Read Paul’s Column to understand the significance of Phase I and why practitioners need to have a thorough knowledge of the issues involved.
In addition to his role as Executive Editor and Founder of Business Process Trends, Paul Harmon is Chief Consultant and Founder of BPTrends Associates, a professional services company providing educational and consulting services to managers interested in understanding and implementing business process change.
Paul is a noted consultant, author and analyst concerned with applying new technologies to real-world business problems. He is the author of Business Process Change: A Manager’s Guide to Improving, Redesigning, and Automating Processes (2003). He has previously co-authored Developing E-business Systems and Architectures (2001), Understanding UML (1998), and Intelligent Software Systems Development (1993). Mr. Harmon has served as a senior consultant and head of Cutter Consortium’s Distributed Architecture practice. Between 1985 and 2000 Mr. Harmon wrote Cutter newsletters, including Expert Systems Strategies, CASE Strategies, and Component Development Strategies.
Paul has worked on major process redesign projects with Bank of America, Wells Fargo, Security Pacific, Prudential, and Citibank, among others. He is a member of ISPI and a Certified Performance Technologist. Paul is a widely respected keynote speaker and has developed and delivered workshops and seminars on a wide variety of topics to conferences and major corporations through out the world.
Paul lives in Las Vegas.
Paul can be reached at email@example.com