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Guest Blog: Industry Analyst Peter Schooff Shares His Thoughts on BPM Trends

Blog: OpenText


Mon, 24 Mar 2014 08:30:00 GMT-05:00



Guest Blog Post by Peter
, Managing Editor,

1) Generation Y aka the Millennials:   The networked
generation place a great importance on communicating and sharing
at each stage of their decision-making processes in their personal
lives, what is this generation looking for when it comes to
Business Process Management? 

Dynamic processes empowered by social and mobile.  While work has
changed almost beyond recognition for Gen.  X and beyond, this is the
norm for Millennials.  And the rate of change is accelerating, so
processes that are not dynamic and do not reflect the way we work
today and in the future will simply not last.

2) What are the specific challenges with case management
vs. process automation.  Is there an increase in Case Structures
vs process structures, and how does that affect the tools used for automation?

At some point in the future, processes will be everything that can
and should be automated, and what we call a case (or dynamic process)
are those things that need some type of human input.  So there
certainly will be an increase in case structures, and the challenge is
deciding what needs human intervention vs. what can be automated.
 Your business will depend on it.

3) How important are integrations for process automation,
and can BPM be used with core apps to engage users and add
flexibility and agility to an organization? 

Very important…processes need to be end-to-end, so they need to
cross silos and integrate as much as possible. That also means BPM
must integrate with other important business apps, otherwise you’ll
end up with processes that are the opposite of smart.

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