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Guest Blog: Industry Analyst Jim Sinur Shares His Thoughts on BPM Trends

Blog: OpenText


Wed, 19 Mar 2014 08:16:00 GMT-05:00



Guest Blog Post by Jim Sinur , noted process expert and former
Gartner analyst

1) Generation Y aka the Millennials:   The networked
generation place a great importance on communicating and sharing
at each stage of their decision-making processes in their personal
lives, what is this generation looking for when it comes to
Business Process Management? 

The experts say Generation Y is marked by an increased use of and
familiarity with communications, media and digital technologies and is
willing to trade high pay for fewer billable hours, flexible schedules
and a better work-life balance. I think this translates to better
collaboration on knowledge intensive work. This might allow
organizations to leverage creative collaboration and the cognitive
surplus on the Internet. Since gamification appeals, organizations
could insert machine intelligence as part of this collaborative opportunity. 

2) What are the specific challenges with case management
vs. process automation.  Is there an increase in Case Structures
vs process structures, and how does that affect the tools used for automation?

Traditional processes were historically dominated by structured
processes (doing by design), but more of the work today is much less
structured (design by doing) and aimed at customer pleasing and
knowledge intensive work. This leads to more of a balanced approach to
process management. Over time more collaboration between people and
machines as well will tip the balance towards case management as work
becomes more complex and processes expand in scope. Process models
will be used more as visualizations of what really happened rather
than a map to always follow. This will kick off a “better practices
era” and goal driven technologies.

3) How important are integrations for process automation,
and can BPM be used with core apps to engage users and add
flexibility and agility to an organization? 

As process expand in scope (aka Big Processes), there will be a need
to integrate more resources including systems resources. Since
processes are being leveraged as a strategy to incrementally transform
organizations by tying people engagement to systems of record,
integration that can flex over time becomes essential.

4) How quickly are organizations deploying new
applications to introduce new processes?  And, is the deployment
speed meeting expectations? 

Since organizations do not readily embrace “big bang” approaches,
they will likely implement incrementally starting with customer
pleasing approaches with high visibility for business goals. This
strategy is quite successful for a good number of organizations. This
way the benefits can be gleaned to fund down-stream process efforts.
 Incremental transformation, through agile processes, seems to be
successful, but this approach puts strains on change management efforts.

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