Getting Digital CX Right Amid The Pandemic
Blog: Forrester BPM Center of Excellence
Now that your customers are stuck at home because of the COVID-19 pandemic, they’re engaging with you more digitally. They’re also in a more fragile emotional state. So your digital channels must be more emotionally attuned than ever. After all, emotion is the most important dimension of CX quality — even for digital. Our CX […]
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