A customer recently told me they would like to get away from having to print, envelope and post mark thousands of invoices manually every month. Even though we have changed their invoicing process to an electronic one for most of their customers years ago by sending out emails through Oracle SOA Suite, they still had a considerable amount of customers insisting on printed invoices delivered by post.

Let’s have a look at how we managed to get away with that paper.

Starting Point

The customer was producing his invoices using the Oracle ERP System Oracle E-Business Suite (EBS) running on OCI. For electronic invoices, EBS has for a long time passed on the invoice and eventually some more additional attachments further detailing the invoices to Oracle SOA Suite 12.2.1.4. Then an integration layer running on SOA Suite delivered the invoices to the customer by sending (in most cases) an email with one or multiple (PDF) attachments.

Customers not opting in for this electronic process got their invoice printed through a traditional E-business Suite concurrent program on a printer at the customer premises. From there, the invoice was eventually enriched with the necessary attachments, then put in an envelope and sent to the customer by post. Read the complete article here.

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