We are all familiar with the clichés: “If you’re not moving forward, you’re moving backward,” “Fail fast, fail often,” “Be the disrupter, not the disrupted”. While clichés are often dismissed as overused and unoriginal, they exist for a reason. They capture fundamental truths we instinctively recognize.

These truisms frequently surface in conversations about invention and innovation, especially as artificial intelligence (AI) continues to take center stage in how organizations reimagine the future of work. AI is widely acknowledged as transformative and often cited as revolutionary, yet, recognizing its potential is far easier than putting it into practice, at scale.

This is where complexity lies. And this is where many organizations stall.

From ambition to impact

Encouragingly, there are examples of organizations rising to the AI-driven challenge and bridging the gap between ‘traditional’ and ‘cutting edge’ learning opportunities. In fact, a 2025 McKinsey report on the state of AI found that organizations are starting to build the structures and processes required to generate meaningful value from generative AI. Most notably, McKinsey also identified workflow redesign as the single biggest driver of measurable impact from gen-AI adoption.¹

Evidently, success still depends on clear roadmaps, dedicated project teams, and well-defined key performance indicators (KPIs). What has changed, however, is how those foundations must be reshaped to complement the needs of modern-day learners. To leverage AI’s full value, organizations such as OpenText - need to rethink legacy operating models that may be unfit for purpose. The adage (or cliché!) "If it ain't broke, don't fix it" doesn’t apply here. Embracing and embedding innovation is the only way to maximize business outputs and generate greater learner outcomes.

So, that’s what we did. And the results have been substantial.   

Adapting at speed

To truly thrive, and to do so with longevity, we needed a new way of working. The OpenText Learning Services team has worked to reimagine our own internal workflows and processes as part of the company’s broader AI roadmap.

Like many organizations, we face mounting capacity pressures. Continued growth and a shift to quarterly SaaS product releases have significantly increased demand for up-to-date training and certifications, while team size remained unchanged.

This is not a small task. The team supports a growing catalogue of over 100 products, 600+ courses, and 150 certifications making traditional content development models unsustainable and difficult to navigate.

Applying AI where it matters most

Rather than treating AI as an experiment, we made a strategic decision to embed gen-AI directly into the instructional design and content production processes of our training materials.This ambitious project included text-to-speech and language translation.

By doing so, we have improved efficiency in historically labor-intensive areas and scaled without proportional increases in headcount. Most importantly, we averaged an impressive 50% reduction in content development time. This shift has freed up our experts to focus on higher-value, more strategic work that drives greater impact our learners now benefit from. And this is just the very beginning.

By working in partnership with LearnExperts and its flagship solution, LEAi, we redesigned numerous workflows with the need for AI-driven efficiency sitting at the core. Together, we successfully accelerated time to market and improved both output consistency and quality across the learning ecosystem.

Industry recognition

Our new approach has earned industry recognition, including being named a TSIA STAR Award finalist in the Leveraging AI in Education Services category.

In partnership with LearnExperts, we were also awarded two gold 2025 Brandon Hall Group Awards: one for excellence in the Best Advance in Generative AI Learning Solution in the Learning and Development Technology category and one for excellence in Best Advance in AI for Business Impact in the Future of Work category. Often described as the ‘Academy Awards of Human Capital Management’, these awards recognize organizations that demonstrate innovation within learning, talent management, and technology, paired with measurable business results.

The outcomes speak for themselves.

Maximize your team’s learning potential

Creating high-quality training materials is both time-consuming and costly. By modernizing our approach, we can now deliver high quality, award-winning product training to customers, partners, and employees faster and more efficiently than ever before.

For businesses with more than 30 learners, OpenText’s Learning Materials License provides easy access to professionally developed, ready-to-deploy courseware at the click of a button. As a cost and resource efficient alternative, this next generation learning product also allows you to modify the content to reflect your data and processes - you can do it with the same award-winning gen AI tool.

It really couldn’t be easier.

If you are looking to boost your team’s learning potential in 2026 and beyond, while keeping pace with rapid change, contact us at [email protected] to learn more.

¹ McKinsey & Company, “The state of AI: How organizations are rewiring to capture value”

The post Generative-AI is transforming enterprise learning appeared first on OpenText Blogs.