Fundamentals of Business Process Management: Introduction to Value-Driven Process Thinking - Part 1

First part of an introductory seminar on business process management. Seminar given at the Estonian BPM Roundtable on 10 October 2013, hosted by University of Tartu. Slides available at: http://www.slideshare.net/MarlonDumas/fundamentals-of-business-process-management-a-quick-introduction-to-valuedriven-process-thinking The contents of this mini-course have been expanded into a MOOC on Fundamentals of BPM - https://moocs.qut.edu.au/learn/fundamentals-of-bpm-october-2015