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Forrester To Launch The Frontline Service Worker Automation Series

Blog: Forrester BPM Center of Excellence

We published our report “Automation Can Solve The Service Worker Shortage,” in May 2022. This research defined eleven categories of automation that will most effect front-line service workers. We then ranked the categories based on likely adoption and how ready the required technology is. Client readership was strong, but they asked that we dig a […]

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