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Forrester Publishes NPS Benchmarks For 260 Brands In 16 Industries

Blog: Forrester BPM Center of Excellence

Forrester has been measuring Net Promoter Score (NPS)* for four years as a part of our annual CX Index survey. Because customer experience (CX) pros have been asking how their firm’s NPS compares to other firms’ scores and what “good” is, we decided to publish our NPS data for the first time. The data is […]

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