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Forr Education: Interview Series about Tech’s role in Student Experience — Tracy Schroeder, VP of IST, Boston University

Blog: Forrester BPM Center of Excellence

Photo: Brent Ellis Higher Education institutions are driven to improve CX by competitive pressures related to the Future of Work and an evolving understanding of what the important aspects of a formal education entail.  The Student Experience, however, is far more than the 3Es of Customer Experience – Ease, Effectiveness and Emotion.  For a student enrolled in a […]

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