Blog Posts

Feeling your way to digital success

Blog: The Digital Enterprise

Digitally-driven disruption is playing out in nearly every sector.  Executives in incumbent organisations experience a range of emotions as disruption plays out. Here’s a typical sequence:

  1. Intrigue – ‘We are a leader in our sector and expect to stay that way. There are some interesting new digital offerings springing up, perhaps we can learn from them’
  2. Denial – ‘Some of those new digital offerings are getting to scale, but we don’t really need to worry about it as we don’t see our sales or margins being impacted’
  3. Anxiety – ‘We are in trouble. We are losing business to new (or retooled) competitors and we are late responding. We need to invest at scale just as our cash flow is falling…our investors are not going to like this’
  4. Optimism – ‘We now have a clear digital strategy. We can reshape our business model, grow sales, improve efficiency….and beat our competitors’
  5. Frustration – ‘We are moving too slowly. We can’t secure the digital talent we need, our legacy systems are slowing us down and our culture is bureaucratic. Our competitors are moving faster than we are’
  6. Excitement – ‘We can win. We have proved we can deliver on our digital agenda and performance is improving again. Competitors are not standing still, so we have to keep innovating, delivering and improving our agility’

To some extent this sequence is inevitable and necessary. Some organisations are able to avoid the Denial phase by taking early action, underpinned by strong strategy and innovation processes. Some also avoid the Frustration phase by investing early in new capabilities (e.g., software engineering, advanced analytics) and a more agile culture. Of course some organisations get trapped in Denial or Frustration for so long that Excitement never arrives.

As any psychologist will tell you, the first step in managing your emotions is to listen to them. Executives need to spend time feeling, not just thinking.

Leave a Comment

Get the BPI Web Feed

Using the HTML code below, you can display this Business Process Incubator page content with the current filter and sorting inside your web site for FREE.

Copy/Paste this code in your website html code:

<iframe src="" frameborder="0" scrolling="auto" width="100%" height="700">

Customizing your BPI Web Feed

You can click on the Get the BPI Web Feed link on any of our page to create the best possible feed for your site. Here are a few tips to customize your BPI Web Feed.

Customizing the Content Filter
On any page, you can add filter criteria using the MORE FILTERS interface:

Customizing the Content Filter

Customizing the Content Sorting
Clicking on the sorting options will also change the way your BPI Web Feed will be ordered on your site:

Get the BPI Web Feed

Some integration examples