Fast Digital 4 Discrete Industries – Zoom in to Customer 360
Blog: Capgemini CTO Blog
There comes a time when organisations may find themselves inundated with too much inaccurate information. This is particularly frustrating when it’s tied to an emergency order or when trying to get a piece of equipment back online – both for the organisation and its customers. Yet, this could be prevented through a single, responsive and easy to navigate portal – where orders, contract information, service requests and assets can be viewed.
I recently presented on a webinar covering the topic of “Fast Digital 4 Discrete Industries”, discussing how SAP Hybris Solutions can make a real difference to organisations facing these challenges.
SAP Hybris Solutions helps clients in the discrete manufacturing industries manage their digital transformation. It is an all-round platform for multi-channel commerce which has a host of market-leading functionalities. Through leveraging this solution, organisations can experience seamless business functions such as; commerce, marketing, sales, service and revenue. In addition, Capgemini latest innovation around ‘Seamless Commerce and Conversational Commerce’ which combine the SAP Hybris.
Despite that there are many additional benefits that SAP Hybris has to offer such as:
- Cost reductions through simplification and standardisation through a faster time to market
- Increased productivity through better integration
- Increased customer satisfaction and higher usability index
It’s sometimes hard to know where to start, so we invite organisations to be part of a bespoke Digital Day, where we collaborate with them to help explore new ideas and use cases to achieve their desired state – whatever that is, for them.
Capgemini helps clients make rapid progress to understand what they really need, and then look at how they might get from A to B – wherever B might be. No two clients are the same, and the knowledge and wealth of experience that the Capgemini team brings helps our clients to know what their plan becomes is the right one for them.