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Every individual interaction is the one that matters

Blog: OpenText

According to McKinsey, around 80 percent of government efforts to transform performance don’t fully meet their objectives. However, the consultancy holds the US Department of Veterans Affairs (VA) as an exemplar when it comes to citizen experience. Between 2015 and 2018, the agency was able to increase the trust of its customers from 47 percent …

The post Every individual interaction is the one that matters appeared first on OpenText Blogs.

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