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Europe Predictions 2021: Digital Acceleration In Financial Services

Blog: Forrester BPM Center of Excellence

2020 has been a challenging year for financial services. First, COVID-19 hit insurers with business interruption and travel insurance claims. Then, banks’ profits took a hit as banks set aside billions for loan loss provisions. Given this and the protracted period of low interest rates, investors have taken a dim view of the industry’s prospects, […]

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