Contributed on February 25, 2016

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Enterprise Architecture for Digital Transformation

Description

Enterprise Architecture for Digital Transformation

Transcript

Enterprise Architecture
for Digital Transformation
อ.ดนัยรัฐ ธนบดีธรรมจารี
Line ID: Danairat
FB: Danairat Thanabodithammachari
+668-1559-1446
Agenda
• Why do we need Enterprise Architecture (EA)?
• What is an EA and key benefits?
• EA and ERP Implementation
• Building EA
• Enterprise Reference model
• Business Architecture
• Application Architecture
• Data Architecture
• Technology Architecture
• Key EA Activities
• EA and Digital Transformation Master Plan
• Summary
2016, Danairat T. 3
Why do we need Enterprise Architecture
(EA)?
2016, Danairat T. 5
IT Silos
Database
Core
App
2016, Danairat T. 6
IT Silos
Database
Core
App
Database
Finance
App
2016, Danairat T. 7
IT Silos
Database
Core
App
Database
CRM
App
Database
Other
Apps
Database
HR App
Database
Finance
App
2016, Danairat T. 8
IT Silos
Database
Core
App
Database
CRM
App
Database
Other
Apps
Database
HR App
Database
Finance
App
IT Silos make inefficient to scale the business
2016, Danairat T. 9
IT Silos
Database
Core
App
Database
CRM
App
Database
Other
Apps
Database
HR App
Database
Finance
App
IT Silos make inefficient to scale the business
2016, Danairat T. 10
IT Silos
Database
Core
App
Database
CRM
App
Database
Other
Apps
Database
HR App
Database
Finance
App
IT Silos make inefficient to scale the business
2016, Danairat T. 11
IT Silos
Database
Core
App
Database
CRM
App
Database
Other
Apps
Database
HR App
Database
Finance
App
IT Silos make inefficient to scale the business
2016, Danairat T. 12
Top Concerns from IT Silos
• แต่ละหน่วยงานในองค์กรให ้ข ้อมูลทีไม่ตรงกันแก่ลูกค ้า
ผู้รับบริการ
• ข ้อมูลรายงานผิดพลาดเมิอต ้องใช ้ในการตัดสินใจด ้าน
ธุรกิจ
• มีหลายกระบวนการทํางานทีซําซ ้อนกัน
• ขาดความคล่องตัว และใช ้เวลามากเมือต ้องปรับปรุงเพือ
รองรับบริการใหม่ๆ
• ต ้องใช ้ความพยายามอย่างหนักในการทําให ้ทุกๆระบบ
ผ่านการตรวจสอบด ้าน IT Audit, Regulatory
Compliance, หรือ ISO ต่างๆ
• ต ้องใช ้ทักษะด ้าน IT หลากหลายเกินความจําเป็นต่อ
การดําเนินธุรกิจ
• IT เป็น Bottleneck ต่อการขับเคลือนธุรกิจ
2016, Danairat T. 13
What is an EA and key benefits?
2016, Danairat T. 14
Enterprise Architecture
What is an Enterprise Architecture?
A structure design to ensure alignment between
the business and IT strategies
สถาปัตยกรรมด้าน IT/Digital ให้กับองค์กร เพือเป็นโครงสร้างในการต่อยอดธุรกิจได้อย่างยังยืน
2016, Danairat T. 15
without EA vs. with EA
Quick build and difficult to scale Design for scale and maintain
VS.
2016, Danairat T. 16
without EA vs. with EA
Quick build and difficult to scale
Difficult to apply security
Design for scale and maintain
Secure architecture for growth
VS.
2016, Danairat T. 17
without EA vs. with EA
FBT PAY G
NTS
TRDS
Client
Customs
RRE
IPS Integrated A/C Refunds
RBA
Def
PaymentsExcise
CR
PKI
ECI ADD AWA ELS
Client Staff
Remote
Staff
TAX
AGENTS
GCI
Call Centres
WOC
CCD
TASS
Staff
Phone
Compliance
Staff
BOA
Refmaterial
Bus. Intel
NTS A/c
BEP
CDCC
CWMS
BANK
DDDR
1
Data…….
Penalty
Business
IVR
1
FBT PAY G
NTS
TRDS
Client
Customs
RRE
IPS Integrated A/C Refunds
RBA
Def
PaymentsExcise
CR
PKI
ECI ADD AWA ELS
Client Staff
Remote
Staff
TAX
AGENTS
GCI
Call Centres
WOC
CCD
TASS
Staff
Phone
Compliance
Staff
BOA
Refmaterial
Bus. Intel
NTS A/c
BEP
CDCC
CWMS
BANK
DDDR
1
Data…….
Penalty
Business
IVR
1
Without Enterprise Architecture
Inefficient IT
Complex and Delay Response
With Enterprise Architecture
Productive IT
Cloud, Big Data, Social, Mobile
VS. ERP Big Data
SecurityStorage
WIFI
Mobile
IoT
2016, Danairat T. 18
Types of Architectures
Architecture Description
Business Architecture Creating business operating model, business services,
organization and business process/policy
Solution Architecture Creating an information system with its integration
Application Architecture Creating an application touch points with screen flows
and creating report results
Data Architecture Creating data model both structured and unstructured
data and governance framework
Technology and Infrastructure
Architecture
Creating digital infrastructure and smart office including
network, office automation, wireless, storage, cloud, big
data and security infrastructure
Enterprise Architecture Creating enterprise blueprint with facilitate all architects
and key users to build transitioning roadmap
2016, Danairat T. 19
Key Benefits from Enterprise Architecture
Benefit Description
Productivity Faster to build new service from existing IT inventory
Innovation Enterprise can be able to create new innovation by
using EA centralized repository
Cost Saving Cost saving with reusable process, application, data and
infrastructure
Reduce Risk EA governs the change impact analysis for new services
deployment
Digital platform establishment EA creates a foundation for digital business execution
including cloud, big data, social, mobile, and smart
workforce
Enterprise Architecture Creating enterprise blueprint with facilitate all architects
and key users to build transitioning roadmap
2016, Danairat T. 20
พัฒนาการของการใช้ไอทีในองค์กร
• ต่างคนต่างทํา แล้ว
มาเชือมกันทีหลัง
• ระบบงานกระจัด
กระจาย เชือมต่อกัน
ขาดมาตรฐาน
• เปลียนแปลงยาก
• ขยายระบบยาก
• ใช้เวลามากในการ
จัดการ และ
แก้ปัญหา
• มีความเสียงสูง
FBT PAY G
NTS
TRDS
Client
Customs
RRE
IPS Integrated A/C Refunds
RBA
Def
PaymentsExcise
CR
PKI
ECI ADD AWA ELS
Client Staff
Remote
Staff
TAX
AGENTS
GCI
Call Centres
WOC
CCD
TASS
Staff
Phone
Compliance
Staff
BOA
Refmaterial
Bus. Intel
NTS A/c
B EP
CDCC
CWMS
BANK
DDDR
1
Data…….
Penalty
Business
IVR
1
FBT PAY G
NTS
TRDS
Client
Customs
RRE
IPS Integrated A/C Refunds
RBA
Def
PaymentsExcise
CR
PKI
ECI ADD AWA ELS
Client Staff
Remote
Staff
TAX
AGENTS
GCI
Call Centres
WOC
CCD
TASS
Staff
Phone
Compliance
Staff
BOA
Refmaterial
Bus. Intel
NTS A/c
B EP
CDCC
CWMS
BANK
DDDR
1
Data…….
Penalty
Business
IVR
1
Silo
2016, Danairat T. 28
พัฒนาการของการใช้ไอทีในองค์กร
Security
SFAProduct LMS
Inv
MGMTB2B
product SCM product DBERP
MES-
Dev
SFA
SFA-
Test
SFA-
Stage
Product
Product
ERP-
Stage
ERP-
Prod
MES-
Stage
MES-
Prod
product
DB-
Stage B2B-
StageB2B-
Dev
Security Security Security
Pt. to Pt. Integrations
SFAProduct LMSInv
MGMT
product SCM product DBERP
MES-
DevProduct ERP-
Stage
product
DB-
Stage
• ต่างคนต่างทํา แล้ว
มาเชือมกันทีหลัง
• ระบบงานกระจัด
กระจาย เชือมต่อกัน
ขาดมาตรฐาน
• เปลียนแปลงยาก
• ขยายระบบยาก
• ใช้เวลามากในการ
จัดการ และ
แก้ปัญหา
• มีความเสียงสูง
Rationalization• จัดกลุ่มกระบวนการ
ทํางาน และ
ทรัพยากรไอที
• มีมาตรฐานในการ
รับส่งข้อมูล
• ประหยัดค่าใช้จ่าย
ด้าน SW License
และ support
• ลดต้นทุนด้าน IT
project
time/costs/risks
FBT PAY G
NTS
TRDS
Client
Customs
RRE
IPS Integrated A/C Refunds
RBA
Def
PaymentsExcise
CR
PKI
ECI ADD AWA ELS
Client Staff
Remote
Staff
TAX
AGENTS
GCI
Call Centres
WOC
CCD
TASS
Staff
Phone
Compliance
Staff
BOA
Refmaterial
Bus. Intel
NTS A/c
B EP
CDCC
CWMS
BANK
DDDR
1
Data…….
Penalty
Business
IVR
1
FBT PAY G
NTS
TRDS
Client
Customs
RRE
IPS Integrated A/C Refunds
RBA
Def
PaymentsExcise
CR
PKI
ECI ADD AWA ELS
Client Staff
Remote
Staff
TAX
AGENTS
GCI
Call Centres
WOC
CCD
TASS
Staff
Phone
Compliance
Staff
BOA
Refmaterial
Bus. Intel
NTS A/c
B EP
CDCC
CWMS
BANK
DDDR
1
Data…….
Penalty
Business
IVR
1
Silo Standardization
2016, Danairat T. 29
พัฒนาการของการใช้ไอทีในองค์กร
Security
SFAProduct LMS
Inv
MGMTB2B
product SCM product DBERP
MES-
Dev
SFA
SFA-
Test
SFA-
Stage
Product
Product
ERP-
Stage
ERP-
Prod
MES-
Stage
MES-
Prod
product
DB-
Stage B2B-
StageB2B-
Dev
Security Security Security
Pt. to Pt. Integrations
SFAProduct LMSInv
MGMT
product SCM product DBERP
MES-
DevProduct ERP-
Stage
product
DB-
Stage
• ต่างคนต่างทํา แล้ว
มาเชือมกันทีหลัง
• ระบบงานกระจัด
กระจาย เชือมต่อกัน
ขาดมาตรฐาน
• เปลียนแปลงยาก
• ขยายระบบยาก
• ใช้เวลามากในการ
จัดการ และ
แก้ปัญหา
• มีความเสียงสูง
Rationalization • ตัดกระบวนการทํางาน
ทีซําซ ้อน
• ลดทรัพยากรทางไอที
ทีไม่จําเป็น
• ผลิตบริการด ้านไอทีได ้
เร็วขึน
• เพิมความปลอดภัยด ้าน
ไอที
• จัดกลุ่มกระบวนการ
ทํางาน และ
ทรัพยากรไอที
• มีมาตรฐานในการ
รับส่งข้อมูล
• ประหยัดค่าใช้จ่าย
ด้าน SW License
และ support
• ลดต้นทุนด้าน IT
project
time/costs/risks
FBT PAY G
NTS
TRDS
Client
Customs
RRE
IPS Integrated A/C Refunds
RBA
Def
PaymentsExcise
CR
PKI
ECI ADD AWA ELS
Client Staff
Remote
Staff
TAX
AGENTS
GCI
Call Centres
WOC
CCD
TASS
Staff
Phone
Compliance
Staff
BOA
Refmaterial
Bus. Intel
NTS A/c
B EP
CDCC
CWMS
BANK
DDDR
1
Data…….
Penalty
Business
IVR
1
FBT PAY G
NTS
TRDS
Client
Customs
RRE
IPS Integrated A/C Refunds
RBA
Def
PaymentsExcise
CR
PKI
ECI ADD AWA ELS
Client Staff
Remote
Staff
TAX
AGENTS
GCI
Call Centres
WOC
CCD
TASS
Staff
Phone
Compliance
Staff
BOA
Refmaterial
Bus. Intel
NTS A/c
B EP
CDCC
CWMS
BANK
DDDR
1
Data…….
Penalty
Business
IVR
1
Silo Standardization Optimization
2016, Danairat T. 30
พัฒนาการของการใช้ไอทีในองค์กร
Security
SFAProduct LMS
Inv
MGMTB2B
product SCM product DBERP
MES-
Dev
SFA
SFA-
Test
SFA-
Stage
Product
Product
ERP-
Stage
ERP-
Prod
MES-
Stage
MES-
Prod
product
DB-
Stage B2B-
StageB2B-
Dev
Security Security Security
Pt. to Pt. Integrations
SFAProduct LMSInv
MGMT
product SCM product DBERP
MES-
DevProduct ERP-
Stage
product
DB-
Stage
• ต่างคนต่างทํา แล้ว
มาเชือมกันทีหลัง
• ระบบงานกระจัด
กระจาย เชือมต่อกัน
ขาดมาตรฐาน
• เปลียนแปลงยาก
• ขยายระบบยาก
• ใช้เวลามากในการ
จัดการ และ
แก้ปัญหา
• มีความเสียงสูง
IT-as-a-ServiceRationalization • แบ่งกลุ่มบริการ
ทางด้านไอทีโดยมุ่ง
การต่อยอดบริการ
ใหม่ๆ ให้เร็วทีสุด
• ผลิตบริการได้เร็ว
และปลอดภัย
• การวางแผนทาง IT
ทําควบคู่ไปกับการ
วางแผนทางธุรกิจ
• เจ้าหน้าทีไอทีทํางาน
ได้เต็มประสิทธิภาพ
• ตัดกระบวนการทํางาน
ทีซําซ ้อน
• ลดทรัพยากรทางไอที
ทีไม่จําเป็น
• ผลิตบริการด ้านไอทีได ้
เร็วขึน
• เพิมความปลอดภัยด ้าน
ไอที
• จัดกลุ่มกระบวนการ
ทํางาน และ
ทรัพยากรไอที
• มีมาตรฐานในการ
รับส่งข้อมูล
• ประหยัดค่าใช้จ่าย
ด้าน SW License
และ support
• ลดต้นทุนด้าน IT
project
time/costs/risks
PaaS
SaaS
IaaS
FBT PAY G
NTS
TRDS
Client
Customs
RRE
IPS Integrated A/C Refunds
RBA
Def
PaymentsExcise
CR
PKI
ECI ADD AWA ELS
Client Staff
Remote
Staff
TAX
AGENTS
GCI
Call Centres
WOC
CCD
TASS
Staff
Phone
Compliance
Staff
BOA
Refmaterial
Bus. Intel
NTS A/c
B EP
CDCC
CWMS
BANK
DDDR
1
Data…….
Penalty
Business
IVR
1
FBT PAY G
NTS
TRDS
Client
Customs
RRE
IPS Integrated A/C Refunds
RBA
Def
PaymentsExcise
CR
PKI
ECI ADD AWA ELS
Client Staff
Remote
Staff
TAX
AGENTS
GCI
Call Centres
WOC
CCD
TASS
Staff
Phone
Compliance
Staff
BOA
Refmaterial
Bus. Intel
NTS A/c
B EP
CDCC
CWMS
BANK
DDDR
1
Data…….
Penalty
Business
IVR
1
Silo Standardization Optimization Modularity
2016, Danairat T. 31
Enterprise Architecture Maturity – Details
• Local IT silos
• Peak load sized
• Difficult to scale
• Difficult to change
• Expensive to
manage
• Complexity driven
risk
IT-as-a-ServiceRationalization
• Pools of resources
• Consolidated
• Better productivity
• Higher QoS
• Improved IT agility
• Improved security and
management
• Rapid provisioning
• Lower costs
• IT as a “Business”
• Faster project
turnaround
• Greater focus on
business
PaaS
SaaS
IaaS
FBT PAY G
NTS
TRDS
Client
Customs
RRE
IPS Integrated A/C Refunds
RBA
Def
PaymentsExcise
CR
PKI
ECI ADD AWA ELS
Client Staff
Remote
Staff
TAX
AGENTS
GCI
Call Centres
WOC
CCD
TASS
Staff
Phone
Compliance
Staff
BOA
Refmaterial
Bus. Intel
NTS A/c
B EP
CDCC
CWMS
BANK
DDDR
1
Data…….
Penalty
Business
IVR
1
FBT PAY G
NTS
TRDS
Client
Customs
RRE
IPS Integrated A/C Refunds
RBA
Def
PaymentsExcise
CR
PKI
ECI ADD AWA ELS
Client Staff
Remote
Staff
TAX
AGENTS
GCI
Call Centres
WOC
CCD
TASS
Staff
Phone
Compliance
Staff
BOA
Refmaterial
Bus. Intel
NTS A/c
B EP
CDCC
CWMS
BANK
DDDR
1
Data…….
Penalty
Business
IVR
1
Security
SFAProduct LMS
Inv
MGMTB2B
product SCM product DBERP
MES-
Dev
SFA
SFA-
Test
SFA-
Stage
Product
Product
ERP-
Stage
ERP-
Prod
MES-
Stage
MES-
Prod
product
DB-
Stage B2B-
StageB2B-
Dev
Security Security Security
Pt. to Pt. Integrations
SFAProduct LMSInv
MGMT
product SCM product DBERP
MES-
DevProduct ERP-
Stage
product
DB-
Stage
• Standardized
interfaces/systems
• Lower license and
support costs
• Increased utilization of
IT skills
• Reduced IT project
time/costs/risks
Silo Standardization Optimization Modularity
2016, Danairat T. 33
Enterprise Architecture Maturity Model
Center for Information Center Systems Research (CISR)
2009 MIT Sloan CISR – Ross
Source: Enterprise Architecture as Strategy: Creating a Foundation for Business Execution, J.
Ross, P. Weill, D. Robertson, HBS Press, 2006
2016, Danairat T. 34
Enterprise Architecture Maturity Model
ITArchitecture
EnterpriseArchitecture
Center for Information Center Systems Research (CISR)
2009 MIT Sloan CISR – Ross
Source: Enterprise Architecture as Strategy: Creating a Foundation for Business Execution, J.
Ross, P. Weill, D. Robertson, HBS Press, 2006
2016, Danairat T. 35
Enterprise Architecture Maturity Model
ITArchitecture
EnterpriseArchitecture
Current
State
Future
State
Center for Information Center Systems Research (CISR)
2009 MIT Sloan CISR – Ross
Source: Enterprise Architecture as Strategy: Creating a Foundation for Business Execution, J.
Ross, P. Weill, D. Robertson, HBS Press, 2006
2016, Danairat T. 36
Building Enterprise Architecture
2016, Danairat T. 37
There are many of related standards/guidelines
CMMi
Six
Sigma ISO
9000
Score-
cards
Abstraction
ITRelevance
HolisticSpecific
Low High
CobiT
ISO
38500
ITIL
ISO 20000
ISO 27001
27002
(17799)
SOX
COSO
Basel III
TOGAF,
MIT Sloan,
ISO 42010
2016, Danairat T. 38
Digital Transformation Reference Model
2016, Danairat T. 39
EA
Who
What
How
Why
When
Digital Initiatives
Digital Platform
Business Services &
Business Objectives
New
Services
Optimized
Services
Obsoleted
Services
CEO
CFOCOOCMO
Big Data
Digital
Security
“Innovation”
“Efficiency”
“Sustainability”
Cloud
Data Monetization
New Customers, Channels
IoT, Smart Devices
Business Process
Optimization/Outsourcing
Smart Workforce
Enterprise
Metamorphosis
Digital Organization
Business Process as a Service
More ControlMore Flexible
Vision,
Mission
Statements
Building Enterprise Architecture
The Digital Transformation Guideline
1. Select program or project to start (NOT high risk)
supported by C-Level
2. Establish Virtual Team maintain standard
architecture development method
3. Acquire and Maintain Knowledge of Enterprise
Architecture Development with change and feed
back communication system
4. Create architecture reference based on current
deployments
5. Develop new architecture layered model from
current deployment with business alignment and
operation life cycle consideration
6. Replicate to new program or project development
2016, Danairat T. 41
Business Architecture & IT Architecture
Architecture
Business
Architecture
Application ArchitectureApplication Architecture
Data
Architecture
Data
Architecture
Technology ArchitectureTechnology Architecture
Enterprise
Architecture
IT
Architecture
Business
Architecture
Opportunities Management, Change Management,
Governance, Maturity, Continuum
2016, Danairat T. 45
The Enterprise Reference Model
Core Services
2016, Danairat T. 46
The Enterprise Reference Model
Core Services
Enterprise Information Management
2016, Danairat T. 47
The Enterprise Reference Model
Regulatory
Compliance
Corporate
Admin.Core Services
Enterprise Information Management
2016, Danairat T. 48
The Enterprise Reference Model
Insight
and
Monitoring
Sales and
Marketing
Or
Citizen
Relationship
Management
Regulatory
Compliance
Corporate
Admin.Core Services
Enterprise Information Management
2016, Danairat T. 49
The Enterprise Reference Model
Insight
and
Monitoring
Sales and
Marketing
Or
Citizen
Relationship
Management
Regulatory
Compliance
Corporate
Admin.Core Services
System
Monitoring
and
Management
Security/
Auditing
and
Identity
Management
Enterprise Infrastructure
Enterprise Information Management
2016, Danairat T. 50
The Enterprise Reference Model
Insight
and
Monitoring
Sales and
Marketing
Or
Citizen
Relationship
Management
Regulatory
Compliance
Corporate
Admin.
Core Services
System
Monitoring
and
Management
Security/
Auditing
and
Identity
Management
Enterprise Infrastructure
Enterprise Information Management
Access Channels
Integration and
Channel Systems
2016, Danairat T. 51
The Enterprise Reference Model
Customer Data Product Data Payment Data Accounting Org. Hierarchy
Enterprise Information Management
Insight
and
Monitoring
-Benchmarking
-Performance
Ranking
Sales and
Marketing
Or
Citizen
Relationship
Management
-Innovation
-Sales
-Trading
Regulatory
Compliance
– Audit
– ISO
– Law
– Policy
Corporate
Admin.
– HR
– Procurement
– Accounting
– Finance
– Facility
– Organization
Development
Core Services
– The Service Systems to deliver
core business values
Access Channels
– Kiosk, Web, Tablet, Mobile, Social Network, etc.
Integration and
Channel Systems
– Gateway System, Proxy Service, Clearing House
System
Monitoring
and
Management
Security/
Auditing
and
Identity
Management
Enterprise Infrastructure
2016, Danairat T. 52
The Enterprise Reference Model
Customer Data Product Data Payment Data Accounting Org. Hierarchy
Enterprise Information Management
Data Centric
Process Centric
User Centric
Enterprise Infrastructure
System
Monitoring
and
Management
Security/
Auditing
and
Identity
Management
H/W, Storage, OS, Database, AppServer Platform
Decision Centric
Insight
and
Monitoring
-Benchmarking
-Performance
Ranking
Sales and
Marketing
Or
Citizen
Relationship
Management
-Innovation
-Sales
-Trading
Regulatory
Compliance
– Audit
– ISO
– Law
– Policy
Corporate
Admin.
– HR
– Procurement
– Accounting
– Finance
– Facility
– Organization
Development
Core Services
– The Service Systems to deliver
core business values
Access Channels
– Kiosk, Web, Tablet, Mobile, Social Network, etc.
Integration and
Channel Systems
– Gateway System, Proxy Service, Clearing House
2016, Danairat T. 53
Enterprise Reference Model (ERM)
Insight
and
Monitoring
Sales and
Marketing
Or
Citizen
Relationship
Management
Regulatory
Compliance
Corporate
Admin.
Core Services
System
Monitoring
and
Management
Security/
Auditing
and
Identity
Management
Enterprise Infrastructure
Enterprise Information Management
1. ช่วยทําให ้การมอง IT จาก
ภาพของธุรกิจ
2. ช่วยทําให ้มองเห็นบริการ
และกระบวนการทํางานทาง
ธุรกิจได ้อย่างครอบคลุมและ
เป็นระบบ
3. ช่วยทําให ้มองเห็นความ
สอดคล ้องระหว่าง Business
กับ IT ได ้ในระดับ Strategic
View
4. เป็นจุดเริมต ้นของการทํา
รายละเอียดในระยะต่อไป
ERM ช่วยทําให ้การมองภาพความสอดคล ้องระหว่าง Business และ IT ในระดับ
High Level เพือ:-
2016, Danairat T. 61
Government Reference Model
Citizen Data, Services Data, Condition Data, Policy Data, Open Data, Law, Gov. Staffs
System
Monitoring
and
Management
Security/
Auditing
and
Identity
Management
Enterprise Infrastructure
2016, Danairat T. 62
Banking Reference Model
Agile, Secure and Standard Platform
Business Insight
and Monitoring
Sales and
Marketing
Executive
Analytics
Profitability
Analytics
HR
Analytics
Customer
Analytics
Channel
Analytics
Marketing
Analytics
Marketing
Selling
Originating
Servicing
Business Activity
Monitoring
Business Process
Analytics
Enterprise 2.0
Dashboard
Regulatory
Compliance
Corporate
Administration
Access Control
Segregation of
Duties
Regulatory
Reporting
ALM / SOX
BASEL II / IAS 39
Operational RiskEnterprise GL
Human Capital
Mgmt.
Budgeting
Procurement
Fixed Asset
Incentive
Compensation
Profitability
Management
Consolidation
Projects
Real Estate
Information Security
Data Consolidation
Compliance
Auditing
Credit Risk
Retail Bank
Customer Experience
Commercial Bank
Customer Experience
Private Bank
Customer Experience
Access Channels
Leasing
Branch Internet Mobile ATM, Kiosk
Payment
Loans
Deposits
Teller
Internet
Banking
CallCenter
EBPP
Team
Selling
Internet
Banking
Order
Mgmt
Client
Servicing
CRM
Lead
Mgmt
CallCenter
Financial
Planning
Trade Finance
Cash Mgmt
Loans
Deposits
Fees & Commissions
Compliance & Limits
Balance & Positions
Performance Mgmt
Etc. Etc. Etc.
Customer Data Product Data Payment Accounting Org. Data
Enterprise Information Management
External
Interfaces
Others
Credit Rating
SWIFT
Market Feeds
Check Order
System
Monitoring and
Management
Security/Auditing
and Identity
Management
Storage, Network Infrastructure
Server Platform, New Application Development Framework
Data Lake, Big Data
Business Process Technology
Web Scale UI, Mobile Access
Identity Gov.
Data Gov.
Process Gov.
Monitoring
Sentimental
Service Level
Management
Network Sec
Cloud
Management
Enterprise Infrastructure
2016, Danairat T. 63
Sample Enterprise Reference Model
2016, Danairat T. 67
Business
Insight and
Monitoring
Sale and
Marketing
Corporate
Administration
Regulatory
Compliance
Core Business
Access Channels
Enterprise Information Management
System Monitoring
and Management
Enterprise Infrastructure Security/Auditing
and Identity
Management
Performance
Management
Corporate
Communication and
Relation Management
Business Development
Briefing Room
Aeronautical Information Service and
Aeronautical Charts
Air Traffic Service
Aeronautical Communication, Navigation and
Surveillance System/Service
Related Services
HRM & HRD
Policy & Strategy
Finance
Procurement &
Inventory
IT
Aircraft Operation
Legal Affairs & Secretary
Facilities Administration
Internal Audit
Services Standards
Safety Management
Flight Inspection
Test Equipment
Calibration
Employee Data
Customer Data
Flight Data
Accounting Data
Organization Data
Strategic Data
Project Data
Procurement Data
Network Monitor &
Management
Information Security
Management System
Access Control
Office Automation
Log Capture
RDBMS
Virtualization
Server Blade
SAN Storage
Modern Network
Wireless Network
Software Development
Life Cycle (SDLC)
IT Services
Network Security
Risk Management
Identity Management
Server Monitor &
Management
Storage Monitor &
Management
Sample Enterprise Reference Model
2016, Danairat T. 68
Sample Enterprise Reference Model
2016, Danairat T. 69
Sample Enterprise Reference Model
2016, Danairat T. 70
Sample Enterprise Reference Model
2016, Danairat T. 71
Sample Enterprise Reference Model
2016, Danairat T. 72
Group Workshop – The Current State
Enterprise Reference Model
Enterprise Reference Model
Business
Insight
and
Monitoring
Sales and
Marketing
Regulatory
Compliance
Corporate
Admin.Core Services
System
Monitoring
and
Management
Security/
Auditing
and
Identity
Management
Enterprise Infrastructure
Master Data
Access Channels
Write down your
existing enterprise architecture
foot print
Team Name: xxx
1. Name, Company, E-mail
2. Name, Company, E-mail
3. Name, Company, E-mail
4. Name, Company, E-mail
2016, Danairat T. 73
Enterprise Architecture Repository
Owner: Business Units
2016, Danairat T. 74
Enterprise Architecture Repository
Owner: Technology Unit
Owner: Business Unit
2016, Danairat T. 75
Enterprise Architecture Repository
Owner: Technology Unit
2016, Danairat T. 76
Group Workshop – The Future State
Enterprise Reference Model
Enterprise Reference Model
Team Name: xxx
1. Name, Company, E-mail
2. Name, Company, E-mail
3. Name, Company, E-mail
4. Name, Company, E-mail
Write down your
future state
New
Changed
Retired
Unchanged
Business
Insight
and
Monitoring
Sales and
Marketing
Regulatory
Compliance
Corporate
Admin.
Core Business
Processing Systems
System
Monitoring
and
Management
Security/
Auditing
and
Identity
Management
Enterprise Infrastructure
Enterprise Information Management
2016, Danairat T. 77
Key Deliverables from Enterprise Architecture
Deliverables Description
1. EA Reference Model Describe the dependency between business and IT
2. EA Repository Enterprise assets inventory with the components
relationships for change impact analysis
3. IT Configuration Model for
better problem solving
Diagrams and artifacts for the system problem solving
with traceability
4. Business Transitioning
Roadmap
The transitioning phase for EA capability improvement
5. EA Governance framework Sustainable framework for digital business growth
2016, Danairat T. 78
Digital Organization Chart
CEO
Innovation
Chief of Digital
Strategy
Customer Care
Service Science
Key
Performance
Innovation
Digital
Marketing
Operation
Operation BU1
Operation BU2
Operation BU3
Operation BU4
Operation BU5
Corporate
Management
CFO
PMO
Budgeting
HR
HCM
HRM
CIO
IT Architecture
and Security
Shared
Services
DevOps
Team
Enterprise
Architecture
Business
Architecture
Application
Architecture
Data
Architecture
Technology
Architecture
Security
Architecture
Risk
Management
Chief
Governance
Regulation and
Compliance
Steering
committee
2016, Danairat T. 79
Enterprise Architecture and ERP
2016, Danairat T. 80
The Architecture Continuum
Enterprise
Architecture
(City)
Portfolio
Architecture
(Street)
System
Architecture
(Building)
If enterprises were cities…
Architecture Continuum
ERPEA Modules
2016, Danairat T. 81
Enterprise Architecture & the Enterprise
Enterprise Strategy
Fire and
hope!
Enterprise Architecture
Business Operating Environment
and IT Infrastructure
Transition
Planning
G r ou p I T
A rc h i t e c t u r e
D e f i n it i o n
I n f ra s t ru c t u re
D e s i g n &
P l a n n in g
E s t a bl i s h I T
C o m p e t e nc y
C e nt r e
E nd U s e r
In f ra s t ru c t ur e
U p gr a d e
I nt e r- c o m p a n y
W A N ( im pl e . )
O u t s o ur c e N e w
C or e s y s t e m s
O u t s o ur c e
H e l pd e s k a n d
D e s k t op
O u t s o u rc e
ne t w or k
O u ts o u r c in g In it ia tiv e s
C o m p e t e n c y C e n tr e In itia t iv e s
E le ctro n ic
S erv ic e Delive ry
D ata W are ho u se
Cu sto me r
S er vice C en tre
W AN inf ras tru ctu re
I ntra ne t/M ail infr ast ruc tur e
C us tom e rSe rvi ce
Da ta
Wa re hou se
Gr aph ica lIS
B .U.
B.U .
Do cu me nt Ma na gem e nt
S yst em sM a nag em en t
Mi dd lew are
N E T W O R K
P l a n n in g /D e s ig n In itia tiv e s
In f r a s tr u c tu r e In itia t iv e s
O the r
B u si ne s s U n i t
S y s te m s
K io s ks
T el em et r y sy s te m s
e tc
In itiative s foc us ed on
m ig ra tin g to the ne w
d eliver y en viro nm en t
P la nn in g/ D e sig n
In fr as tr uc tu re
O u ts ou r cin g
In itiative s foc us ed on
imp leme ntin g th e visio n
P la nn in g/ de s ign
IT C om p e te nc y ce nt re
K e y G ro u p D e ci s io n
P o in ts
Architecture
Governance
Bus Architecture IT Architecture
AEI
Corporate
Yankee
Group
Saturn
Group
Yarn
Division
Knits
Division
Seneca
Plant
Raleigh
Plant
Cas h
Manageme nt
Shippi ng
Acc ounting
Component
Design
Yarn Buyi ng
Order Entry
Component
Sc heduli ng
Yarn
Dyeing
Inve ntory
As sortment
Planning
Component
Knitting
Tagging&
Packi ng
Business Structure
Business Locations
Classically, EA is the “planning” function between strategy formulation and delivery…
ProgramfocusEnterprisewidefocus
Strategy
Planning
Design
and
Delivery
Change Programs
Soln Outline Macro Design Micro Design Devt, etc.
Program ArchitectureG r o u p IT
Ar c h i t e c t u r e
D e f in i ti o n
In f r a s t r u c t u r e
D e s i g n &
Pl a n n i n g
Es ta b l i s h I T
Co m p e t e n c y
Ce n t r e
En d U s e r
In f ra s t r u c t u r e
Up g r a d e
In t e r – c o m p a n y
W A N ( i m p l e . )
O u ts o u r c e N e w
C o re s y s te m s
O u ts o u r c e
H e l p d e s k a n d
D e s k t o p
O u t s o u r c e
n e t w o rk
O u t s o ur c i n g I n i t i at i v es
C o m p e t en c y C e n t r e I n i t i at i v es
E le ct r on ic
S er vi ce D el i ve ry
D at a W ar e ho us e
Cu st o m er
Se r vi ce C en tr e
WA Ninfra structur e
In tranet/M ailinfra structu reCusto merSe rvice
Data
Ware house
Grap hicalIS
B.U. B .U.
Doc ument Manag ement
S ystem sMana gemen t
Midd leware
N E T W O R K
P la n n in g / D e si g n I n i t i at i v es
I nf r as t r u ct u r e I ni t i a t iv e s
O th er
B u s i n e s s U n i t
S y s te ms
K io s k s
T e le m e t ry s y s t e m s
e t c
I ni t i at iv es f oc us ed o n
m i gr a t in g t o t he n ew
d el iv er y en vi r on m en t
P l a n n in g /D e s ig n
I n fr a s tr u c t u re
O u ts o u r c in g
I ni t i at iv es f oc us ed o n
i m pl e m en ti n g th e vi si o n
P l a n n in g /d e s i g n
I T C o mp e t e n c y c e n tr e
K e y G r ou p D e ci s io n
P o i nt s
Soln Outline Macro Design Micro Design Devt, etc.
Program ArchitectureG r ou p IT
Ar c hi t e c t u r e
D e f in i ti o n
In f r a s t r u c t ur e
D e s i gn &
Pl a n ni n g
Es ta bl i s h I T
Co m p e t e n c y
Ce nt r e
En d U s e r
In f ra s t r uc t ur e
Up gr a de
In t e r – c o m pa ny
W A N ( i m pl e . )
O u ts ou r c e N e w
C o re s y s te m s
O u ts ou r c e
H e l p de s k a n d
D e s k t op
O u t s ou r c e
n e t w o rk
O u t s o ur c i n g I n i t i at i v es
C o m p e t en c y C e n t r e I n i t i at i v es
E le ct r on ic
S er vi ce D el i ve ry
D at a W ar e ho us e
Cu st o m er
Se r vi ce C en tr e
WA Ninfra structur eIn tranet/M ailinfra structu re
Custo merSe rviceDataWare house
Grap hicalIS
B.U.
B .U. Doc ument Manag ement
S ystem sMana gemen t
Midd leware
N E T W O R K
P la n n in g / D e si g n I n i t i at i v es
I nf r as t r u ct u r e I ni t i a t iv e s
O th er
B u s i n e s s U n i t
S y s te ms
K io s k s
T e le m e t ry s y s t e m s
e t c
I n i t i a t iv e s f o c u s e d o n
m i g r a t in g t o t h e n e w
d e l iv e r y e n v i r o n m e n t
P l a n n in g /D e s ig n
I n fr a s tr u c t u re
O u ts o u r c in g
I n i t i a t iv e s f o c u s e d o n
i m p l e m e n ti n g th e v i s i o n
P l a n n in g /d e s i g n
I T C o mp e t e n c y c e n tr e
K e y G r ou p D e ci s io n
P o i nt s
Enterprise
Architecture
= “the city plan”
System Design
= “the buildings”
Strategy
= “the city’s purpose & goals”Technology
Availability
Business
Opportunity
Bus Strategy IT Strategy
“Do the Right Things”
“Do the Right Things Right”
ERP
EA
Modules
2016, Danairat T. 82
Enterprise Architecture and ERP
ERP
Enterprise
Resource
Planning
EA
Enterprise
Architecture
Shared Interest
• Enterprise
perspective
• Migration path to
move toward
target
architectures
• ConsistentEA
methodology
statewide
Targeted
Interest
• Informed by EA
• Segment Level
• Stake Holders
• Implement
Bulletproof
Opportunities and Stewardship for:
– Improved performance
– Introduction of new capabilities
– Expanded responsibilities
– Reduced costs
– Leverage new technology
Aligning Enterprise Architecture and ERP, ODOT Chief Information Officer
2016, Danairat T. 83
EA and SAP system
ARM Research, www.amrresearch.com
2016, Danairat T. 84
EA and Digital Transformation Activities
2016, Danairat T. 85
Incremental vs. Iterative
Incremental
Iterative
2016, Danairat T. 86
EA and Digital Transformation Activities
Phase Agenda Who
Expected
Duration
Finished
Date Remark
Architecture Vision
and Business
Architecture
Build Future State Architecture
Vision that captures key view
of Future State Business
Architecture
CEO, CMO, COO, CFO,
Business Executives, PMO,
CIO , Audit, HR
2 days
Application and
Data Architecture
Capture baseline Current State
and Building Target State of
Application and Data
Architecture
CIO, Head of Dev, Business
Executives, IT Security
2 days
Technology
Architecture
Capture baseline Current State
and Building Target State of
Technology Architecture
CIO, Head of IT Operation, IT
Admin, IT Security
2 days
Strategic Roadmap Build Strategic Roadmap,
Define EA Governance focus
areas and programs
Business Executives, PMO,
CIO , Audit, HR
2 days Present to CEO
for EA delivery
EA Governance Build EA Governence Business Executives, PMO,
CIO , Audit, HR
2 days Present to CEO
for EA delivery
2016, Danairat T. 87
Practical Business Process Improvement
2016, Danairat T. 106
Business Architecture and BPMN
4 phases of business process development
2016, Danairat T. 107
I.T.
Claim Requester
Data Validator
Approval Analyst
Finance
App
Requests
Data
Capture
Data
Validation
Data
Validate?
Y
N
Incomplete
Data Rejected
Reports
2. Tag Screen ID to the activities which required user interaction
Save
Validate
Data State
Claim
Amount
Calculation
Claim Policy
Knowledge
Base
Save
Approved
StateY
N
Insufficient
Justification
Rejected Reports
Approve?
Payment
Claim
Requests
Data
Claim
Requests
Data
Claim
Requests
Data
Hospital
Data
Validate
d Data
Status
Claim
Policy
Approved
Status
Payment
Data
SCN-DV01
SCN-CA01
SCN-FIN01
การปรับปรุงด้าน Business Process
Sample Case: Request Approval Process
2016, Danairat T. 110
3. Build All User Interaction Screens
SCN-DV01
Data Received Date: Branch ID:15-May-14 CHOL-0003
Data Validation User: dvuser001
Claim Date Short Desc Amount Details Select
12-May-14 xxxxxxxxx 5,000 Details
12-May-14 xxxxxxxxx 80,000 Details
14-May-14 xxxxxxxxx 120,000 Details
14-May-14 xxxxxxxxx 12,000 Details
14-May-14 xxxxxxxxx 24,000 Details
SubmitReject
3.1. หน้าจอของ Data Validator
SCN-CA01
Data Received Date: Branch ID:15-May-14 CHOL-0003
Claim Analyst User: causer001
Claim Date Short Desc Amount Details Select
12-May-14 xxxxxxxxx 80,000 Details
14-May-14 xxxxxxxxx 120,000 Details
3.2. หน้าจอของ Approval Analyst
SubmitReject
การปรับปรุงด้าน Business Process
Sample Case: Request Approval Process
2016, Danairat T. 111
Current
• กระบวนการทํางานซําซ ้อน
• การทํางานล่าช ้า
• ยากต่อการเพิมบริการใหม่ๆ
• ต ้นทุนการดูแลสูง
• เกิดความเสียงต่อความผิดพลาด
การปรับปรุงด้าน Business Process
Current and Target State
2016, Danairat T. 112
Current
• กระบวนการทํางานซําซ ้อน
• การทํางานล่าช ้า
• ยากต่อการเพิมบริการใหม่ๆ
• ต ้นทุนการดูแลสูง
• เกิดความเสียงต่อความผิดพลาด
Target
• เพิมความเร็วของบริการ โดยตัดงาน
ทีซําซ ้อน
• ใช ้ระบบไอทีเข ้าช่วยในการตรวจสอบ
ข ้อมูล
• ผู้บริหารได ้รับข ้อมูลถูกต ้อง รวดเร็ว
• ง่ายต่อการต่อยอด
การปรับปรุงด้าน Business Process
Current and Target State
2016, Danairat T. 113
IoT and Social Network Integration
• Enrich customer profile
• Improve customer relationship
• Improve business rules and approval conditions
• Create Innovation
• Enhance operational transparency
Michael Moyal, Blue Corw, 2008
Sensor
2016, Danairat T. 124
Practical Application Architecture
2016, Danairat T. 125
Banking, Government
Functional and Non Functional
Operation Management/ Automation
Telco, Retails
Manufacturing
User Features, Functions
Ease of Use and Response Time
High Availability
Distributed Solution
GRID/Cloud
Access Control, Security
Governance, Standard and Compliance
2016, Danairat T. 126
Application Development Framework
An application framework
represents the partial
implementation of a specific area
of an application
2016, Danairat T. 130
Design Patterns
MVC – Model View Controller
2016, Danairat T. 131
Design Patterns
Proxy Pattern
2016, Danairat T. 132
Packaged Application
A packaged application is a large-grained
Commercial-Off-The-Shelf (COTS) product that
provides a significant amount of capability (and
reuse)
• The amount of custom development required is
greatly reduced.
• Primary focus is on configuring the application
2016, Danairat T. 133
When to use which methodology
Complicated
Waterfall Projects
V-Model Projects
Simple
Complex
Anarchy
Difficulty of Supported Technology
DifficultyofRequirements
Agile Projects
Chaotic Projects
2016, Danairat T. 134
Waterfall Model
Requirements
Design
Develop
Testing
Deployment
2016, Danairat T. 135
V-Model
Requirements
High Level
Design
Detailed
Specs
Development
Unit Testing
Integration
Testing
Acceptance
Testing
Validation
Validation
Validation
2016, Danairat T. 136
Agile – Scrum Method
2016, Danairat T. 137
How to Measure the Success Level
0 Non-existent when
There is no process for designing and specifying applications. Typically, applications are obtained based on
vendor-driven offerings, brand recognition or IT staff familiarity with specific products, with little or no
consideration of actual requirements.
1 Initial/Ad Hoc when
There is an awareness that a process for acquiring and maintaining applications is required. Approaches to
acquiring and maintaining application software vary from project to project. Some individual solutions to
particular business requirements are likely to have been acquired independently, resulting in inefficiencies
with maintenance and support.
2 Repeatable but Intuitive when
There are different, but similar, processes for acquiring and maintaining applications based on the expertise
within the IT function. The success rate with applications depends greatly on the in-house skills and
experience levels within IT. Maintenance is usually problematic and suffers when internal knowledge is lost
from the organization. There is little consideration of application security and availability in the design or
acquisition of application software.
2016, Danairat T. 138
Application Development and Management Maturity Model
CobiT 5, isaca.org
How to Measure the Success Level
3 Defined when
A clear, defined and generally understood process exists for the acquisition and maintenance of application
software. This process is aligned with IT and business strategy. An attempt is made to apply the documented
processes consistently across different applications and projects. The methodologies are generally inflexible
and difficult to apply in all cases, so steps are likely to be bypassed. Maintenance activities are planned,
scheduled and coordinated.
4 Managed and Measurable when
There is a formal and well-understood methodology that includes a design and specification process, criteria
for acquisition, a process for testing and requirements for documentation. Documented and agreed-upon
approval mechanisms exist to ensure that all steps are followed and exceptions are authorized. Practices and
procedures evolve and are well suited to the organization, used by all staff and applicable to most application
requirements.
2016, Danairat T. 139
Application Development and Management Maturity Model
CobiT 5, isaca.org
How to Measure the Success Level
5 Optimized when
Application software acquisition and maintenance practices are aligned with the defined process. The
approach is component based, with predefined, standardized applications matched to business needs. The
approach is enterprise wide. The acquisition and maintenance methodology is well advanced and enables
rapid deployment, allowing for high responsiveness and flexibility in responding to changing business
requirements. The application software acquisition and implementation methodology is subjected to
continuous improvement and is supported by internal and external knowledge databases containing reference
materials and good practices. The methodology creates documentation in a predefined structure that makes
production and maintenance efficient.
2016, Danairat T. 140
Application Development and Management Maturity Model
CobiT 5, isaca.org
Practical Data Management Improvement
2016, Danairat T. 141
Operation Team
Head of Business Units
Executives
Discovering the Enterprise Data
Master Data
Executive Summary Data
Transactional Data
2016, Danairat T. 142
Discovering The Enterprise Data
Drill in the Executive Reports
Transactional Data
Master Data
Master Data Transactional Data
Master Data
Transactional Data
Transactional Data
Master Data
Transactional Data
Master Data
Transactional Data
Master Data
Master Data
Transactional Data
Master Data
Transactional Data
Master Data
2016, Danairat T. 143
Big Data Platform
Integrate, Analyze
Storage Server and Network Infrastructure
App1
Executive
Reports
App…
Advanced
Analytics
SystemMonitoring
SystemSecurity
Physical Data Center
Access Agents
StaffsPartners ManagersCustomers Executives Experts
Event
Processing
NoSQL,
Hadoop
Business
Rules
Digital Business Platform
f(x)
Data Quality
The state of completeness, validity,
consistency, timeliness and accuracy that
makes data appropriate for an enterprise use
Three Main Data Quality Metrics
• Business Relevance
• Executive Reports/Critical Business Process
• Accountability
• Controllability and Track-ability
2016, Danairat T. 146
N
o.
Master/
Transactional
/
Summary
Data
Data
Name
Owner Used by
Critical
Business
Processes
(Y/N)
Use By
Executive
Reports
(Y/N)
Change
Control
(Y/N),
Change
Procedur
e
Sample
Data
Structure,
Data Type,
Data Range
Current Issues
With % of Records
are align with its
profiling
Remarks
Enterprise Data Management Worksheet
2016, Danairat T. 147
How to Measure the Success Level
0 Non-existent when
Data are not recognized as corporate resources and assets. There is no assigned data ownership or individual
accountability for data management. Data quality and security are poor or non-existent.
1 Initial/Ad Hoc when
The organization recognizes a need for effective data architecture and management. There is an ad hoc
approach for specifying security requirements for data architecture and management, but no formal
communications procedures are in place. No training on data architecture and management takes place.
Responsibility for data management is not clear.
2 Repeatable but Intuitive when
The awareness of the need for effective data architecture and management exists throughout the
organization. Data ownership at a high level begins to occur. Security requirements for data management are
documented by key individuals. Some monitoring within IT is performed on data management key activities
(e.g., backup, restoration, disposal). Responsibilities for data management are informally assigned for key IT
staff members.
Data Management Maturity Model
CobiT 5, isaca.org
How to Measure the Success Level
3 Defined when
The need for data management within IT and across the organisation is understood and accepted.
Responsibility for data architecture and management is established. Data ownership is assigned to the
responsible party who controls integrity and security. Data management procedures are formalized within IT,
and some tools for backup/restoration and disposal of equipment are used. Some monitoring over data
management is in place. Basic performance metrics are defined. Training for data management staff members
is emerging.
4 Managed and Measurable when
The need for data management is understood, and required actions are accepted within the organisation.
Responsibility for data ownership and management are clearly defined, assigned and communicated within
the organisation. Procedures are formalized and widely known, and knowledge is shared. Usage of current
tools is emerging. Goal and performance indicators are agreed to with customers and monitored through a
well-defined process. Formal training for data management staff members is in place.
Data Management Maturity Model
CobiT 5, isaca.org
How to Measure the Success Level
5 Optimized when
The need for data architecture and management and the understanding of all required actions is
understood and accepted within the organisation. Future needs and requirements are explored
in a proactive manner. The responsibilities for data ownership and data management are clearly
established, widely known across the organisation and updated on a timely basis. Procedures
are formalized and widely known, and knowledge sharing is standard practice. Sophisticated
tools are used with maximum automation of data management. Goal and performance
indicators are agreed to with customers, linked to business objectives and consistently
monitored using a well-defined process. Opportunities for improvement are constantly explored.
Training for data management staff members is instituted.
Data Management Maturity Model
CobiT 5, isaca.org
Practical Infrastructure Asset and Configuration
Management
2016, Danairat T. 151
Group workshop – Business Services and IT Alignment
1.5 hrs. brainstorm and 15 mins. presentation
Call Center Marketing
Core
Service
Finance HR
App01
App02
App03
App04
App05
App06
App07
App08
App09
App10
App11
App12
DB01
DB03
DB02 DB04 DB05
DB06
DB11
DB10
DB09
DB07
DB08
2016, Danairat T. 152
Logical Configuration Management Model
User Interface Layer
Process Server Layer
Data Bus Layer
Application Layer
Database Layer
Data Lake Layer
OS Host Layer
HW Layer
Network Storage Layer
Network Layer
Service Layer
Monitoring/ManagementLayer
SecurityLayer
2016, Danairat T. 153
Logical Configuration Management Model
Example – HR Service
User Interface Layer
Process Server Layer
Data Bus Layer
Application Layer
Database Layer
Data Lake Layer
OS Host Layer
HW Layer
Network Storage Layer
Network Layer
Service Layer
Monitoring/ManagementLayer
SecurityLayer
HR Service
Internet Web Content Mgmt
HR Core App
HR DB
Sys-lin001 Sys-lin002 Sys-lin003 Sys-lin004
HW-001 HW-002 HW-003
SAN-001
Intra-Network
Web Proxy
OS Security
DB SecurityDB Mgmt
App Mgmt
OS Mgmt
Network Mgmt
Storage Mgmt
HW Mgmt
Web Mgmt
Network Security
data001/ ws
data001/ ws
data002/ ws
data001,
data002
deploy
on
deploy
on
deploy
on
deploy
on
mount mount mount mount
2016, Danairat T. 154
Logical Configuration Management Model
Sample Case: Approval Service – DC Site
User Interface Layer
Process Server Layer
Data Bus Layer
Application Layer
Database Layer
Data Lake Layer
OS Host Layer
HW Layer
Network Storage Layer
Network Layer
Service Layer
Monitoring/ManagementLayer
SecurityLayer
Approval Service
C-App01
C-App01
App02
int003
DB01 DB02
DL
Current Technology Architecture
• เพิมบริการใหม่ๆยาก
• ต ้องใช ้ตุ ้นทุนสูงในการขยายระบบ
• ใช ้เวลามากในการแก ้ปัญหา
• เกิดความเสียงสูงต่อการดําเนินธุรกิจ
IT Architecture Improvement
Current and Target State
2016, Danairat T. 156
App
1
App
2
Ap
p3
App
4
App
5
Access Layer
Application Layer
DB Platform Layer
ws/portlets
App
3
Digital PlatformDigital Platform
Customers Operation Staffs Executives Business Partners
ws/portlets ws/portlets ws/portlets ws/portlets
Unified Access and Control PlatformUnified Access and Control Platform
Current Technology Architecture
• เพิมบริการใหม่ๆยาก
• ต ้องใช ้ตุ ้นทุนสูงในการขยายระบบ
• ใช ้เวลามากในการแก ้ปัญหา
• เกิดความเสียงสูงต่อการดําเนินธุรกิจ
Target Technology Architecture
• สร ้าง common platform
• เพิมความยืดหยุ่นให ้กับเงือนไขบริการ
ใหม่
• สามารถผลิด application ได ้เร็วขึน
• ลดความเสียงต่อการดําเนินการ
Technology Architecture Improvement
Current and Target State
2016, Danairat T. 157
Technology Architecture Maturity Level
0 Non-existent when
Managing the technology infrastructure is not recognized as a sufficiently important topic to be addressed.
1 Initial/Ad Hoc when
There are changes made to infrastructure for every new application, without any overall plan. Although
there is an awareness that the IT infrastructure is important, there is no consistent overall approach.
Maintenance activity reacts to short-term needs. The production environment is the test environment.
2 Repeatable but Intuitive when
There is a consistency amongst tactical approaches when acquiring and maintaining the IT infrastructure.
Acquisition and maintenance of IT infrastructure are not based on any defined strategy and do not consider
the needs of the business applications that must be supported. There is an understanding that the IT
infrastructure is important, supported by some formal practices. Some maintenance is scheduled, but it is
not fully scheduled and co-ordinated. For some environments, a separate test environment exists.
3 Defined when
A clear, defined and generally understood process exists for acquiring and maintaining IT infrastructure. The
process supports the needs of critical business applications and is aligned to IT and business strategy, but it
is not consistently applied. Maintenance is planned, scheduled and co-ordinated. There are separate
environments for test and production.
Technology Infrastructure Operation Maturity Model
CobiT 5, isaca.org
4 Managed and Measurable when
The acquisition and maintenance process for technology infrastructure has developed to the point where it
works well for most situations, is followed consistently and is focused on reusability. The IT infrastructure
adequately supports the business applications. The process is well organized and proactive. The cost and lead
time to achieve the expected level of scalability, flexibility and integration are partially optimized.
5 Optimized when
The acquisition and maintenance process for technology infrastructure is proactive and closely aligned with
critical business applications and the technology architecture. Good practices regarding technology solutions
are followed, and the organization is aware of the latest platform developments and management tools. Costs
are reduced by rationalizing, standardizing, optimizing infrastructure components and by using automation. A
high level of technical awareness can identify optimum ways to proactively improve performance, including
consideration of outsourcing options. The IT infrastructure is seen as the key enabler to leveraging the use of IT.
Technology Architecture Maturity Level
Technology Infrastructure Operation Maturity Model
CobiT 5, isaca.org
EA and Digital Transformation Master Plan
2016, Danairat T. 160
Enterprise Strategic Roadmap
Business
Architecture
Business
Objectives
Maximize ROI of local
business initiatives
Optimize IT efficiency
and lower IT costs
Standardize cost,
quality & consistency
of business ops.
Leverage knowledge
across BUs
Increase speed to
market and strategic
agility
Bus Op Model Diversified Coordinated Replicated Unified
Business / IT
Strategy
Maximize local
business unit agility
by maintaining full
autonomy
Share IT
infrastructure across
business units for IT
efficiency
Share core processes
and/or data for
business operational
efficiency
Provide plug-and-play
business process
modules for strategic
agility across
enterprise
EA Maturity Business Silos Standardized
Technology
Optimized Core Business Modularity
Application
Architecture
Architecture
Strategy
Customize & optimize
local apps for BU needs
Provide shared
infrastructure services
via apps rationalization
Rationalize, standardize
and optimize core
business processes.
Deploy enterprise apps.
Create/deploy/reuse
plug-and-play business
process components
Information
Architecture
Architecture
Strategy
Maintain data for BU
needs
Rationalize data used
by shared services
Standardize data assets
and interchanges.
Integrate and share info
across BUs and COIs
Provide real time BI and
implement predictive
models
Technology
Architecture
Architecture
Strategy
Optimize platform for
individual applications &
data access via tuning
configurations
Standardize tech;
provide shared
infrastructure platform
Optimize platform for
shared core business
apps/processes & data
via virtualization
Fully leverage a service-
oriented architecture
Current State Transition 1 Transition 2 Future State
2016, Danairat T. 161
Initiatives Projects 2016 2017 2018 2019
H1 H2 H1 H2 H1 H2 H1 H2
Executive
Intelligence and
external integration
Data Interoperability
Information Service for
Business Partner
Dev Stabilization DevOps Standards
Business Process
Optimization
&
Application
Consolidation
Identify Processes and PMO
Core Processes
Optimization
Applications Consolidation
Open Data for PPP
Business Intelligence
Digital Platform Cloud, Big Data Platform
Governance Framework
IoT and Social Integration
Network and Office
Automation
Digital Transformation Master Plan
(DX Master Plan)
Standardization &
Optimization
Growth
2016, Danairat T. 162
Enterprise Architecture Governance
2016, Danairat T. 163
Enterprise Architecture Governance Process
Business
Architecture
Information
System
Architecture
Technology
Architecture
EA Roadmap and
Project Portfolio
Management
IT Development,
Operation &
Change Mgmt
Business Goals
Planning
(Business and
EA)
Create Business
Initiatives
(Business and
EA)
Create Business
Process
(Business and
EA)
Create Application
Architecture
(Business, Dev
Team and EA)
Create Data
Architecture
(Business,
Information Mgmt
Team and EA)
Define Development
Technology (Dev
Team and EA)
Define Monitoring and
Management
Technology
(Operation Team
and EA)
Define Security
Technology
(Security Team
and EA)
Define Integration
Technology
(Integration Team
and EA)
Create EA Roadmap
(EA)
Define Projects and
Business Cases
(Planning Team
and EA)
Create IT Solution
Architecture (Dev
Team and EA)
IT Solution Building
(Dev Team)
IT Solution Deployment
and Operation Change
Control
(Operation Team and
EA)
Define IT Operation
Maintenance
(Operation Team)
Red Color is EA main involve process
Business Goals Planning and Business Initiatives
Activities and
Deliverables
Business
Executives
Business
Process/De
velopment
Owner
CIO Enterprise
Architect
IT Audit and
Control
Head of IT
Developmen
t
Head of IT
Operation
Create Business Goals A/R R C I I I I
Business Operation
Model/ Business and IT
Capability
A/R R C C C I I
Business Objectives
A/R R C I I I I
Create Business
Initiatives
C A/R C C C I I
Responsible, Accountable, Consulted, Informed
Create Business Processes
Activities and
Deliverables
Business
Executives
Business
Process/
Developme
nt Owner
CIO Enterprise
Architect
IT Audit and
Control
Head of IT
Development
Head of IT
Operation
Develop Baseline
Business Process
Description
C A/R C I I I I
Develop Target
Business Process
Description
C A/R C I I I I
Perform Gap Analysis
C A/R C I I I I
Provide requirements
to the Data,
Application, and
Technology
Architectures
C A/R C C C I I
Finalize the Business
Process
C A/R C I I I I
Responsible, Accountable, Consulted, Informed
Create Application Architecture
Activities and
Deliverables
Business
Executives
Business
Process/De
velopment
Owner
CIO Enterprise
Architect
IT Audit and
Control
Head of IT
Developmen
t
Head of IT
Operation
Application Architecture
Strategy (Consolidate, Plug
and Play Strategy)
I R C C C A/R C
Create Application
Portfolio Baseline
(Application Landscape)
I R C C R A/R R
Business Processes and
Application
Dependencies
I A/R I I I R I
Relationship to Application
Capability Increments
Transitioning
I R C C C A/R C
Responsible, Accountable, Consulted, Informed
Create Data Architecture
Activities and
Deliverables
Business
Executives
Business
Process/De
velopment
Owner
CIO Enterprise
Architect
IT Audit and
Control
Head of IT
Developmen
t
Head of IT
Operation
Data Architecture Strategy
(Consolidate, Information as
a Service)
A R C C C R C
Create Enterprise Data
Platform (Data Landscape)
A R C C C R R
Application and Data
Dependencies
I R I I I A/R
(IT Data Management
Team)
C
Relationship to Data
Capability Increments
Transitioning
I R C C C A/R
(IT Data Management
Team)
C
Responsible, Accountable, Consulted, Informed
Define Development Technology
Activities and
Deliverables
Business
Executives
Business
Process/De
velopment
Owner
CIO Enterprise
Architect
IT Audit and
Control
Head of IT
Developmen
t
Head of IT
Operation
Create Standard
Development Technology
(Open, Unify Tool Set)
I I C C C A/R R
Create Standard User
Interaction Development
Technology
I I C C C A/R R
Create Standard Business
Process Management
Development Technology
I I C C C A/R R
Create Standard Application
Server and Database
Technology
I I C C C A/R R
Responsible, Accountable, Consulted, Informed
Define Monitoring and Management Technology
Activities and
Deliverables
Business
Executives
Business
Process/De
velopment
Owner
CIO Enterprise
Architect
IT Audit and
Control
Head of IT
Developmen
t
Head of IT
Operation
Create Standard Monitoring
and Management
Technology
I I C C C R A/R
Create Standard Network/
Operating System
Monitoring and
Management Technology
I I C C C R A/R
Create Standard Database
and Application Server
Monitoring and
Management Technology
I I C C C R A/R
Create Standard
Application Monitoring
and Management
Technology
I I C C C R A/R
Responsible, Accountable, Consulted, Informed
Define Security Technology
Activities and
Deliverables
Business
Executives
Business
Process/De
velopment
Owner
CIO Enterprise
Architect
IT Audit and
Control
Head of IT
Developmen
t
Head of IT
Operation
Create Standard Security
Technology
I I C C C R A/R
Create Standard Network/
Operating System Security
Technology
I I C C C R A/R
Create Standard Database
and Application Server
Security Technology
I I C C C R A/R
Create Standard
Application Security
Technology
I I C C C R A/R
Responsible, Accountable, Consulted, Informed
Define Integration Technology
Activities and
Deliverables
Business
Executives
Business
Process/De
velopment
Owner
CIO Enterprise
Architect
IT Audit and
Control
Head of IT
Developmen
t
Head of IT
Operation
Create Standard Integration
Technology
I I C C C R A/R
Create Standard Business
Transaction Integration
Technology
I I C C C R A/R
Create Standard Batch
Integration Technology
I I C C C R A/R
Create Standard External
Integration Technology
I I C C C R A/R
Responsible, Accountable, Consulted, Informed
Create EA Roadmap
Activities and
Deliverables
Business
Executives
Business
Process/De
velopment
Owner
CIO Enterprise
Architect
IT Audit and
Control
Head of IT
Developmen
t
Head of IT
Operation
Business and IT
Dependencies
I I C A/R C R R
Relationship to
capability increments
transitioning
C I C A/R C C C
Relationship to
opportunity
C I C A/R C C C
Responsible, Accountable, Consulted, Informed
Define Projects and Create Business Cases
Activities and
Deliverables
Business
Executives
Business
Process/De
velopment
Owner
CIO Enterprise
Architect
IT Audit and
Control
Head of IT
Developmen
t
Head of IT
Operation
Identify IT Projects I C A C R R R
Provide Business Cases
and Business Value
I C A C R R R
Provide Business Value
Measurements
C A/R C C C I I
Identify Risks and Issue
C A/R C R R I I
Provide Migration
Strategy
C A/R C C C C R
Responsible, Accountable, Consulted, Informed
Create IT Solution Architecture (ABB, SBB)
Activities and
Deliverables
Business
Executives
Business
Process/De
velopment
Owner
CIO Enterprise
Architect
IT Audit and
Control
Head of IT
Developmen
t
Head of IT
Operation
Architecture Building Block
(ABB)
I I C A/R I I I
Solution Building Block
(SBB)
I I C C R A/R R
Monitoring and
Management Architecture
I I C C C C A/R
Security Architecture
I C C C A/R R R
Responsible, Accountable, Consulted, Informed
IT Solution Deployment and Operational Change Control
Activities and
Deliverables
Business
Executives
Business
Process/De
velopment
Owner
CIO Enterprise
Architect
IT Audit and
Control
Head of IT
Developmen
t
Head of IT
Operation
Develop Solution Change
Deployment Description
and Instruction
I I I I C A/R R
Review and Approve The
Changed Solution for Data
Center
I I A R R C C
Perform Solution
Deployment to Data
Center
I I I I C R A/R
Rollback Solution
Deployment from Data
Center
I I I I C R A/R
Responsible, Accountable, Consulted, Informed
Thank you very much.
2016, Danairat T. 177