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Emotional Quality of Experiences: The 2022 CX Index Bright Spot

Blog: Forrester BPM Center of Excellence

The pandemic  thrust consumers and technology into the forefront, exposing a long-standing tension between the two. Consumer behaviors and ambitions caused enterprises and brands to innovate in new ways to sustain engagement with our customers where they are helping them cope through disruption while delivering positive experiences that ease our daily lives.    Recently Forrester released […]

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