Organizations are no longer just investing in product features—they’re investing in business outcomes. The shift from feature-centric buying to value-driven partnerships has redefined how organizations engage with their customers. At OpenText™ we’re embracing this transformation with a bold vision: Success reimagined.

This isn’t just a tagline, it’s a commitment. A commitment to help our customers unlock the full potential of their information, their technology investments, and their strategic goals to achieve better business outcomes. At the heart of this transformation is  L.O.V.E™ by OpenText™—Land, Operate, Value, and Expand—a framework designed to deliver meaningful, measurable, and scalable success.

Customer success reimagined for public cloud

Our Public Cloud Customer Success Services are reshaping how we deliver value. It’s not just about support, it’s about strategic partnership and proactive engagement. Whether you're just beginning your journey with OpenText or optimizing mature solutions, our Public Cloud Customer Success Services are designed to accelerate time to value, drive adoption, and deliver business outcomes that matter the most.

Delivering outcomes, not just features

Our approach is rooted in business value. Through regular touchpoints, proactive guidance, and measurable success metrics, our Customer Success team ensures your organization stays focused on achieving results, adapting to change, and scaling value across your business. This is customer success reimagined, where every interaction is purposeful, every insight is actionable, and every outcome is strategic.

L.O.V.E. by OpenText

Land: We start by understanding your strategic business goals, challenges, and vision.
Operate: We deliver best-in-class success services driven to accelerate time to value, maximize ROI, and realize better business outcomes.
Value: We measure your success against clear, agreed-upon business outcomes.
Expand: We continuously adapt to your changing needs and scale for future growth.

Public Cloud Customer Success Services

As we launch the first phase of OpenText Public Cloud Customer Success Services, customers can begin unlocking immediate value—accelerating their journey to success with expert guidance, proven practices, and a cloud-first mindset. This first wave of services includes:

• A welcome experience with access to support and digital success portals.
• Accelerated onboarding through a guided experience.
• A customer success manager and success planning services.
• Adoption insights and planning to track trends and implement targeted strategies that drive meaningful adoption and value realization.
• Roadmap and enablement guidance to equip your teams with product knowledge and future capability planning.
• Strategic advocacy and voice-of-customer amplification to elevate your voice so you can influence priorities and ensure alignment with long-term objectives.

Ready to reimagine your public cloud success journey? Let’s partner to transform your strategic goals into measurable business outcomes and those outcomes into enduring business impact. Contact us to learn more.
 

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