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Elevate your call center’s performance with agent experience software

Blog: OpenText

A business person holding a pen draws a linear illustration of growth as a bar graph.

Call centers often face the challenge of increasing the number of interactions while keeping agent staffing at current levels. This situation calls for a revolutionary approach to the way call center agents work. Contact center leaders must empower agents with streamlined workflows, user-friendly interfaces, and powerful features in an agent dashboard to transform call center …

The post Elevate your call center’s performance with agent experience software appeared first on OpenText Blogs.

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