Business Activity Monitoring Case Management Process Modeling Tools

Dynamic Case Management Software | KANA

KANA Case Management software provides increasingly specialized knowledge to agents who, more often than not, need to solve issues that are highly unpredictable.

KANA Case Management allows agents to manage structured and unstructured customer service processes in a more transparent and auditable way. It enables agents to access knowledge and case-relevant resources without exiting from the case they are handling. It does not require all knowledge to be coded in during the design phase.

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