Down Under: Business Process Maturity and Technology (IT)
Blog: BPTrends - Down Under
Down Under: Business Process Maturity and Technology (IT) In his Column this month, John Jeston describes an all too familiar scenario. An organization purchases an expensive ERP system, the IT department develops and implements a application. Three years later, an external review discovers it’s not working. What went wrong? John’s analysis suggests that the maturity […]
John has authored or co-authored:
Business Process Management: Practical Guidelines to Successful Implementations (2006 and 2008)
Management by Process: A Roadmap to Sustainable Business Process Management (2008)—the only book to provide a roadmap to sustainable BPM and High Performance Management
Beyond Business Process Improvement, On To Business Transformation (2009)
He also writes a regular column in the international BP Trends Monthly Update. He can be reached at email@example.com.