Down Under: BPM is ALL about People Change Management
Blog: BPTrends - Down Under
John Jeston and his colleague, Gina Craig, assert that unless all stakeholders—both internal and external—are enthusiastic and fully engaged in a change management project, the implementation is at risk of failure. In this Column, they discuss ways to create an environment that will encourage stakeholders to be fully involved.
He also writes a regular Column in the international BP Trends Monthly Update. He can be reached at firstname.lastname@example.org
Gina has 30 years experience as an adult teacher, trainer, facilitator, designer of training courses, writer and senior manager. Gina has provided these services to the higher education sector, private enterprise and large and complex government agencies. Gina has proven expertise in the creation of, and transformation to, an extremely large and complex shared services environment. She then demonstrated that the new entity was designed and structured correctly by successfully managing the largest team within that entity. She also leaned the processes within the entity to find work and workforce efficiencies. Gina has also been a lecturer and tutor with University of New South Wales, Australia where she lectured and tutored economics, calculus, statistics and accounting; managed and supported a Learning Management System and Learner Content Management System; lead and managed large teams of 100 plus staff; and managed numerous projects some of which resulted in $10’sm in savings. Gina’s consulting, communication and relationship skills enable her to successfully manage and mentor individuals and teams.