Blog Posts Business Management

Digital transformation builds resilience during times of disruption

Blog: Capgemini CTO Blog

Digital transformation is hardly a new idea and continues to help organizations evolve and compete in a changing and more digitally based economy. Implementing new technology improves efficiency and effectiveness, helps scale operations and drive growth, while helping organizations stay relevant in rapidly changing environments. It also enables business units and teams to communicate efficiently and work together, making the organization more resilient.

For their part, customers are looking for access to customized solutions that fit their needs and are willing to pay more for a frictionless experience if it means better products and experience. With this in mind, improving customer experience should be the focus of every organization’s digital transformation strategy.

 Why is digital transformation so important?

Your customers and competitors are changing the way businesses need to function within the new digital economy. This move away from traditional operations forces you to prioritize implementing digital transformation to stay relevant. There are several areas you can focus on to accelerate digital transformation:

 How to start the implementation process

When it comes to implementing your digital transformation, there are certain tollgates that ensure you are heading in the right direction:

Digital transformation sets the stage for future growth

It goes without saying that the recent pandemic has changed how businesses operate and what consumers need and expect when it comes to products and services. This means it is vital to revisit your business strategies.

Embracing digital channels gives you a head start on harnessing growth. Digital transformation enables you to adopt more agile ways of working, creating a leaner organization, improving customer service, reducing operating costs, and providing sustainable competitive advantage.

In turn, this enables you to create – what we call – a Frictionless Enterprise, – one which seamlessly that connects your people and processes, intelligently, as and when needed, to address each and every point of friction in your business operations.

The bottom line – organizations investing in a solid digital strategy will be more competitive and stronger than ever before. 

Learn more about how Capgemini’s Digital Global Enterprise Model (D-GEM can help drive your digital transformation and build resilience during times of disruption.

Kishor Wikhe is the Chief Operating Officer for Capgemini’s Business Services – a global business line of the Capgemini Group. He is responsible and accountable for key activities including digitalization, reskilling, and introducing industrialized innovation across the business.

Leave a Comment

Get the BPI Web Feed

Using the HTML code below, you can display this Business Process Incubator page content with the current filter and sorting inside your web site for FREE.

Copy/Paste this code in your website html code:

<iframe src="" frameborder="0" scrolling="auto" width="100%" height="700">

Customizing your BPI Web Feed

You can click on the Get the BPI Web Feed link on any of our page to create the best possible feed for your site. Here are a few tips to customize your BPI Web Feed.

Customizing the Content Filter
On any page, you can add filter criteria using the MORE FILTERS interface:

Customizing the Content Filter

Customizing the Content Sorting
Clicking on the sorting options will also change the way your BPI Web Feed will be ordered on your site:

Get the BPI Web Feed

Some integration examples