Blog Posts Process Management

Differentiate With Customer Service For Marketing Success In The New Normal

Blog: Forrester BPM Center of Excellence

Customer Service As We Know It Has Changed What is was Customer Service? All customer engagement in the post-sales customer journey. Support to enable better use of a product or a service. A mandatory investment that adds to cost (and this needs optimization to manage revenues). Yes, but no. All this has changed in last […]

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