Blog Posts Process Management

Designing For Confidence: Good For Business And Good For People

Blog: Forrester BPM Center of Excellence

This post was written with Senem Biyikli. Before the 2020 pandemic, design priorities at many organizations were different: Using an unfamiliar, branded term in site navigation might have been bad practice, but you might have let it happen anyway. Your customers might not have fully understood the word, but it might not have been enough […]

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