process management blog posts

Deflect 40% of Tickets: 9 Proven Strategies for Enterprise Self-Service

Blog: Customer Service Blog from HappyFox – Improve Customer Service & Experience – Customer Service and Experience Blog by HappyFox

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Did you know that up to 80% of support tickets are for issues already addressed in existing knowledge bases? It’s...

The post Deflect 40% of Tickets: 9 Proven Strategies for Enterprise Self-Service first appeared on Customer Service Blog from HappyFox – Improve Customer Service & Experience.