December Speakers Talk Customer Engagement and Situational Awareness
December 2-3; Olympia London, United Kingdom
Verint’s Ian Graham, vice president and United Kingdom country manager, will present “Reactive to Proactive Security with Advanced Situational Awareness” at 4:20 p.m. GMT on December 2. Topics to be discussed include the key ingredients for creating advanced situational awareness, how threats in transportation are evolving and how modern-day living can contribute to safety and security in transportation, the power of passenger engagement in transportation safety, and how embracing cutting-edge technologies can help create better situational awareness.
The 6 NEW Rules of Customer Engagement
December 3; Ovum and Verint webinar
Ovum’s Jeremy Cox, principal analyst, customer engagement, Verint’s Rachel Lane, director, voice of the customer analytics, EMEA, and Dave Capuano, global vice president, integrated marketing, will present six new rules driving customer engagement at 11 a.m. ET. Drawing on international research commissioned by Verint and Ovum—where global consumer demand for quick and convenient service emerged as a key driver of satisfaction—this panel will provide insights and guidelines on how to instill company-wide best practices to help ensure success and drive loyalty.
Ask the Experts: Employee Desktop Edition
December 8; Webinar
Verint’s Scott Hays, vice president, global solutions marketing, Steven Thurlow, vice president, engagement management, and Peter Whibley, manager, solutions marketing, will present an “Ask the Experts: Employee Desktop” session (also referred to as Agent Desktop) at 1 p.m. ET. This webinar is designed to provide attendees with a forum to ask pressing employee desktop questions and to learn how organizations can benefit from this solution. This no-nonsense Q&A style webinar will discuss insights and commentary on specific employee desktop questions, best practices, how-to’s and insights, and how a single view of the customer helps enable anticipating customer needs, reduced training time and increased customer satisfaction.
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