Blog Posts Process Management

Dear Indian Brand, Heads-up! Your Customer Experience Score Is En-route

Blog: Forrester BPM Center of Excellence

Dear Brand, We know you love your customers. You do your best – to catch their eye, hold their attention, serve and pamper them, and help them in need. And then hope they keep coming back for more. In fact, you hope you did such a bang-up job of impressing them in the first place […]

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