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CX SF 2019: Step Up To The High-Stakes Future Of Experience Design

Blog: Forrester BPM Center of Excellence

If you’re a customer experience (CX) professional, you know that experience quality drives growth — Forrester’s data proves it — and that CX is customers’ perceptions of their interactions with your company. That means that, to drive growth through CX, companies need to understand what shapes people’s perceptions and how. And yet many companies design […]

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