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CX Pros: The Technology Convergence Continues

Blog: Forrester BPM Center of Excellence

Medallia just announced its intent to acquire digital experience analytics vendor Decibel. This move underscores an important fact: Companies need more than just customer feedback to determine where customers struggle and how experiences can be improved. Decibel helps brands understand their digital experiences by measuring experience quality and providing a digital experience score. Decibel also […]

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