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Customers Don’t Think Bank Experiences Are Improving

Blog: Forrester BPM Center of Excellence

Customer experience leaders grow revenue faster than CX laggards, drive higher brand preference and loyalty, and can charge more for their products. So how well do banks earn loyalty with the quality of their customer experience? We’ve just released Forrester’s US Banking Customer Experience Index for 2019. Based on a survey of more than 101,000 […]

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