Customer Service Oriented & Very Responsive: Intellect as Perceived by Customers
Blog: Interneer blog
“What I like the most about Intellect is their customer service skills. From the let go, they have been very approachable, very responsive. No matter how we harassed they were right there with us holding our hands. So, Intellect gave us great personal service.” said Frances W., Manager of Administration Facilities, HOC and ISO at an Environmental Authority in the Caribbean, in a review on G2 website after dealing with Intellect. Frances also stated that the EQMS offered by Intellect is very user-friendly. She also had a recommendation for others considering Intellect. Watch the full video review to know what recommendation she made.
Despite the Geographic distance between the Caribbean and the US and the time difference challenge, we were able to offer an exceptional customer service to our client thanks to the professionalism and dedication of our customer support team. Worth noting that, this customer chose Intellect’s EQMS Platform in order to develop and disseminate the system of their organization. They indeed made the right choice as they gave us a “4 stars” rate.
We are proud that we have earned our customer’s trust and confidence and we have successfully built a loyal customers’ database. We want to seize the opportunity to thank them all for choosing us and always sharing positive feedbacks and reviews.
About Intellect’s QMS
Intellect’s Quality Management Software is a full-fledged platform that offers many solutions like audit management, CAPA, complaint management, document control, risk management, change management, supplier management and much more. It is perfect for businesses wishing to reach performance excellence by eliminating quality issues and closing gaps in performance. Intellect’s QMS also helps coordinate and direct organization’s activities to meet customer and regulatory requirements like FDA and ISO.
So, the benefits of QMS can be summed as the improvement in organizational quality at many levels, as follows:
- Organizational effectiveness,
- Customer satisfaction,
- Compliance,
- Organizational culture,
- Documentation
Leave a Comment
You must be logged in to post a comment.
