Blog Posts Process Analysis

Customer-Focused Collections at Absa Bank

Blog: Enterprise Decision Management Blog

Photo of Tejal Desai

Old ways of collecting overdue debt ruined customer relationships. Today’s banking leaders are looking for ways to pursue customer-focused collections.

One of these is Absa Bank, one of South Africa’s Big Five banks. In this short video recorded at FICO World 2018, Tejal Desai, head of collections at Absa Bank, explains how they will use FICO Debt Manager to help them pursue customer-focused collections.

As Desai puts it, “One of the strategic reasons for us to do that is to get us to engage with our customers in a more strategic ways, to better understand our customers and to make sure that whatever collections strategies and treatments we are running are focused on the aim of how can we help the customer. We’re very focused on how do we assist our customers and actually be their partner in rehabilitating them. The Debt Manager tool will provide us with the insights and capabilities to achieve that.”

The post Customer-Focused Collections at Absa Bank appeared first on FICO.

Leave a Comment

Get the BPI Web Feed

Using the HTML code below, you can display this Business Process Incubator page content with the current filter and sorting inside your web site for FREE.

Copy/Paste this code in your website html code:

<iframe src="http://www.businessprocessincubator.com/content/customer-focused-collections-at-absa-bank/?feed=html" frameborder="0" scrolling="auto" width="100%" height="700">

Customizing your BPI Web Feed

You can click on the Get the BPI Web Feed link on any of our page to create the best possible feed for your site. Here are a few tips to customize your BPI Web Feed.

Customizing the Content Filter
On any page, you can add filter criteria using the MORE FILTERS interface:

Customizing the Content Filter

Customizing the Content Sorting
Clicking on the sorting options will also change the way your BPI Web Feed will be ordered on your site:

Get the BPI Web Feed

Some integration examples

BPMN.org

XPDL.org

×