Customer Experience Q&A: Etsy’s Abby Covert, Information Architect
Blog: Forrester BPM Center of Excellence
If you care about CX, you have to admire Etsy. It was the top digital retailer in Forrester’s Customer Experience Index™ in 2017. It excels at differentiating itself with a unique set of products and a distinctive online store, where buyers routinely upload pictures of their purchases alongside gushing reviews. Unsurprisingly, Etsy is also one […]
Leave a Comment
You must be logged in to post a comment.