CREATE A CULTURE CHANGE
Blog: Colin Crofts - Business Process Improvement
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CREATE
- Clarify values and organizational culture code
- Reinforce the vision and purpose – Ensure that everyone in the organization is clear on vision, values, culture code and how those elements lead to success
- Empower behaviors aligned with values, culture code and vision
- Align conversations up and down the organization
- Target effort on high impacts areas
- Emphasize success, plan for wins, celebrate change
Don’t shortcut the process of cultural change
- Changing practices without changing values – Leaders often create new programs or policies without attempting to change the underlying beliefs that guide individual choices. Employees and supervisors who don’t believe in the change will at best not support it, and at worst undermine it.
- Confusing “espoused” values with underlying values – Leaders often develop and publish new values, but forget to work on changing employees’ beliefs about how the world works. Ignoring what’s below the surface is what will ultimately undermine organizational transformation.
Patience and persistence is required
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