COVID-19 Accelerates Digital Adoption For European Consumers And Businesses
Blog: Forrester BPM Center of Excellence
The COVID-19 crisis means European B2C firms are broadly in one of three response modes right now: Survivors (travel, hospitality, and some nonessential retailers) have been massively disrupted by the current lockdown. Adapters (many financial services firms or utilities) have seen severe disruption, but parts of their business may only see minor disruption or even an […]
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