Consumer Energy Fizzles To A New Low As Consumers Approach Q4
Blog: Forrester BPM Center of Excellence
If you’ve been following my blog, you’ll know that we’ve been measuring precisely how the emotional toll of the COVID-19 pandemic is influencing consumer appetite for commercial exchange — we do this by applying Forrester’s Consumer Energy Index, our data-driven framework that captures how ready and willing consumers are to reach out to brands. After […]
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