Your policyholders expect seamless service from first quote to final payment. Behind the scenes, that journey spans policy teams in PolicyCenter, claims teams in ClaimCenter, and billing teams in BillingCenter—each performing document management and customer communications independently. Guidewire orchestrates these mission-critical workflows. But the content generated at every step—applications, correspondence, statements, notices—requires purpose-built management.

Every insurance workflow generates content. Underwriters review applications and risk assessments. Adjusters collect photos, estimates, and medical records. Billing teams manage invoices and payment documentation. This content flows through Guidewire, but managing it requires purpose-built solutions.

OpenText is a Guidewire Premier Partner providing the content layer that complements Guidewire's workflow strength. Guidewire is the system of record for data. OpenText is the system of record for content and communication.

The dual content challenge

P&C insurers migrating to Guidewire Cloud face two connected content challenges:

• Challenge one: legacy content blocking migration. Insurers moving to Guidewire Cloud often have decades of policy and claims records trapped in legacy core systems. Decommissioning those systems requires a compliant archive for historical content. Without one, migration timelines stretch and costs escalate.
• Challenge two: active content fragmenting across teams. Policy, claims, and billing teams work in different InsuranceSuite applications, often managing documents and customer communications independently through emails, shared drives, and disconnected repositories. Content that should flow across the insurance lifecycle gets siloed instead—slowing operations, complicating compliance, and fragmenting the customer experience.

Both challenges share a root cause: document management and customer communications are treated as an afterthought. Solving them requires a unified approach that.

Before you can move forward, look back

For insurers prioritizing cloud migration, legacy content is often the first obstacle. You cannot decommission a legacy core system if critical records are still locked inside.

OpenText™ Information Archive provides compliant, scalable data archiving for content trapped in retiring systems. Insurers can preserve decades of policy and claims history while decommissioning the infrastructure that housed it. Automated retention policies ensure audit-readiness. Role-based access controls maintain governance without sacrificing accessibility.

Archived content remains accessible within Guidewire. Users retrieve historical records without leaving their workflow. The legacy system goes away; the content remains.

For many insurers, OpenText Information Archive is the starting point—unblocking the cloud journey by solving the legacy content problem first.

Content that flows where work flows

OpenText™ Content Management integrates directly into InsuranceSuite. Underwriters access applications and risk assessments in PolicyCenter. Adjusters manage photos, estimates, and correspondence in ClaimCenter. Billing teams retrieve invoices and payment records in BillingCenter. No context-switching. No separate interfaces.

This embedded experience reflects close collaboration between OpenText and Guidewire engineering teams. The integration is validated and available in the Guidewire Marketplace, built for Guidewire Cloud.

Content flows across the InsuranceSuite while Guidewire continues to orchestrate the underlying workflows. A policy document created in PolicyCenter is accessible when a claim is filed in ClaimCenter and when billing inquiries arise in BillingCenter. One repository. One source of truth. Every team has instant access to a 360-degree customer view.

AI-powered capabilities through OpenText™ Content Aviator add another layer. Adjusters summarize lengthy claim files. Underwriters compare policy versions. Billing teams surface account history. Intelligence is embedded where users work.

What policy holders actually see

Managing content is only part of the equation. Policyholders interact with insurers through communications: quotes, claim updates, and billing notices. Each touchpoint shapes their experience.

OpenText delivers intelligent, personalized communications directly from Guidewire—automated, on-brand, and compliant. When content management and customer communications work together, every interaction is consistent, timely, and on-brand.

Policy documents stored in OpenText Content Management feed correspondence generated through OpenText Communications. Claims records inform updates. Billing data drives notices. One content repository. Intelligent communications. Complete audit trail. Unified document management and customer communications make seamless, human-centered insurance experience possible at scale.

The case for unified content operations

Most vendors solve one piece of the puzzle. Some handle archiving. Others focus on document management. A few specialize in customer communications. Insurers cobble together point solutions and manage the integration burden themselves.

OpenText is different. Archiving, content management, and customer communications come together in a unified platform, all integrated with Guidewire InsuranceSuite. One partner. One content platform. Complete lifecycle coverage.

This matters for three reasons.

• Simplicity. Fewer vendors means less integration complexity, fewer contracts, and a single relationship to manage for content operations.
• Continuity. Content flows from legacy archive to active repository to customer communication without handoffs between disconnected systems.
• Compliance. A unified audit trail spans the entire content lifecycle, from historical records through active documents to outbound correspondence.

As a Guidewire Premier Partner with validated Marketplace integrations across PolicyCenter, ClaimCenter, and BillingCenter, OpenText is purpose-built for insurers modernizing to deliver more connected, responsive customer experiences.

Extend your Guidewire investment

Guidewire provides the workflow orchestration (what happens when). OpenText provides the content layer (what gets created, stored, and communicated). Together, they deliver seamless, human-centered insurance experiences.

Explore OpenText solutions in the Guidewire Marketplace:

• OpenText Information Archive for InsuranceSuite
• OpenText Accelerator for Content Management for PolicyCenter
• OpenText Accelerator for Content Management for ClaimCenter
• OpenText Accelerator for Content Management for BillingCenter

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