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Communications for a new business reality

Blog: OpenText

A young woman and man with face masks on sit on a bench outside with physical distance between them, while using their mobile devices - representing customer experience management in a new reality.

A global pandemic. Mandatory lockdowns. Ever-changing rules and regulations. Online grocery orders. A shift to remote working, learning and telehealth visits. The last two years have been the ultimate use case for empathy-driven communications in customer experience management.   The disruption has lasting impact for businesses. The pressure is on to get every interaction right and …

The post Communications for a new business reality appeared first on OpenText Blogs.

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