process management blog posts

Comment on Process Improvement: When Clients Act like Jerks by Tom Diersch

Blog: BPTrends - Harmon on BPM

Great article Alan
Most of us have had similar experiences. A set of What to do Cards (like in the book Speed of Trust) might be very useful. I often have these circumstances and don’t have the insight or remember the excellent advice (like in your article).
Tom