Blog Posts Process Management

Comment on Practical Process: Delivering artifacts, not value? by Claude Patou

Blog: BPTrends - Harmon on BPM

For any process, this is the important sequence of analysis questions:
What are the critical few measures of process performance?
How should the process perform?
How is the process performing?
Are the process performance gaps worth closing?
How could the gaps be closed?
What benefits would come from such changes?
Did it work?
Can we prove that we have improved organizational performance?

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