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Comment on Practical Process: Delivering artifacts, not value? by Claude Patou

Blog: BPTrends - Harmon on BPM

ISO requests Efficacy Measure of Improvement Mesures.
In a french well know firm, I see a qualitician rewieving and noting each Improvement SITREP on a final reporting doc.
75%, 50%, 80%,…
But, no effect followed !

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