Comment on Practical Process: Delivering artifacts, not value? by Claude Patou
Blog: BPTrends - Harmon on BPM
ISO requests Efficacy Measure of Improvement Mesures.
In a french well know firm, I see a qualitician rewieving and noting each Improvement SITREP on a final reporting doc.
75%, 50%, 80%,…
But, no effect followed !