Comment on Harmon on BPM: Then and Now: The Impact of Change on Organizations by John Blackham
Blog: BPTrends - Harmon on BPM
One of our more advanced customers retitled their BPMO as their BTO – Business Transformation Office. The words as-is and to-be have disappeared, there is now current state and future state. Their strategic planning office constantly runs new strategies past the BTO to assess viability/return and the BTO manages the implementation of those judged good to go. The CEO sets the overall direction in conjunction with Strategic Planning There is no more annual or quarterly planning. It is a daily function, based on new technology, new business models, and changes in customer/supplier strategy, all of which are arising every day. The CEO role is like that of the a ship’s captain, setting the course and leaving the navigation to others but getting involved if needed.