Blog Posts Business Management

Come what may: what is SAP C/4HANA?

Blog: Capgemini CTO Blog

During SAPPHIRE 2018, SAP announced a bold move (not for the first time) and introduced C/4HANA – an umbrella term for SAP’s solutions in the field of Customer Experience for Enterprise. This is an area where SAP, let’s be honest, has not been the leader in the past. However, the importance of (positive and well-managed) customer experience is increasingly recognized and expected, and the potential market is enormous. Hence, it’s not surprising that SAP decided to focus on this market, which in many ways, has been led by Salesforce.

What does C/4HANA consist of?

There are five solutions included in the portfolio (as of August 2018):

  1. SAP Marketing Cloud (based on SAP Hybris Marketing Cloud)
  2. SAP Commerce Cloud (based on SAP Hybris Commerce Cloud)
  3. SAP Sales Cloud (combining SAP Hybris Cloud for Sales, SAP Subscription Billing and CallidusCloud)
  4. SAP Service Cloud (combining SAP Hybris Cloud for Service, SAP Customer Engagement Center and CoreSystems)
  5. SAP Customer Data Cloud (based on Gigya).

SAP is not making it easy on us within the naming space, but let’s try our best to follow. An interesting thing to notice is that all the solutions are cloud-based, can be used in any combination either as standalone or integrated with both S/4HANA and ECC.

Why is it good?

Just as with S/4HANA, SAP has made a huge effort in combining the different products into a truly integrated platform, with out-of-the-box components that can be combined and configured in a simple manner rather than spending expensive hours on custom-made customisation and integrations. This is good news, especially for companies using SAP ERP and needing to improve in the CX-space.

The future

The promise of the portfolio is very exciting. I certainly hope to see more content coming from SAP regarding C/4HANA in action and very much looking forward to engaging with our customers starting their C/4HANA-journey! What’s your experience?

Leave a Comment

Get the BPI Web Feed

Using the HTML code below, you can display this Business Process Incubator page content with the current filter and sorting inside your web site for FREE.

Copy/Paste this code in your website html code:

<iframe src="http://www.businessprocessincubator.com/content/come-what-may-what-is-sap-c4hana/?feed=html" frameborder="0" scrolling="auto" width="100%" height="700">

Customizing your BPI Web Feed

You can click on the Get the BPI Web Feed link on any of our page to create the best possible feed for your site. Here are a few tips to customize your BPI Web Feed.

Customizing the Content Filter
On any page, you can add filter criteria using the MORE FILTERS interface:

Customizing the Content Filter

Customizing the Content Sorting
Clicking on the sorting options will also change the way your BPI Web Feed will be ordered on your site:

Get the BPI Web Feed

Some integration examples

BPMN.org

XPDL.org

×