Cloud Extend Enables Scancom to Improve Customer Service Levels by 90%!
There’s nothing better than customer validation, except of course customer validation with a fantastic ROI. So that’s why we’re so excited to share a this fantastic customer story with you. Today Scancom Distribution Ltd, a leading B2B supplier of mobile airtime, handsets and data-related products, announced that Cloud Extend helped then reduce the time required to resolve customer service issues by 90%!
It’s really impressive to hear how they’ve used desktop and mobile wizards to handle customer billing and support issues. In fact, it wouldn’t be boasting to say that Cloud Extend has revolutionized the way they treat their customers. The full details are in the the press release below.
So check it out and see why Scancom’s Managing Director Chen Kotecha said, “Cloud Extend is a must have application for anyone who uses Salesforce.”.
High praise indeed. Thanks Chen.
Post from: VOSibilities, the Active Endpoints BPMS blog
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