Closing the gap between strategy and operations – is as easy as A, B, C, D, E
Blog: KWKeirstead's Blog
Corporations need two pillars (ECM and DCM) plus three meta-methods to build, sustain and augment competitive advantage.
Absent any one of these and the corporation is likely to fail at closing the gap between strategy/operations and operations/strategy.
Let’s highlight these “must haves” in reverse order (E-D-C-B-A)
ECM (Enterprise Content Management) [strategic pillar]
The inventory of corporate resources/capabilities and management thereof (land, plant, equipment, tools, methods, staff, suppliers, customers etc.), along with tentative and funded initiatives that consume/use resources and capabilities over specified timespans.
DCM (Document Content Management) [operational level pillar]
The inventory of “documents” within an organization comprising text, .pdf, .doc, spreadsheet, image, video, audio files – Includes templates (data elements, layouts, rules) plus instances of templates that have received data element values, typically directly at Cases or via remote system and application data imports.
CPM (Critical Path Method)
The method of choice for planning, monitoring and controlling once-through initiatives.
BPM (Business Process Management)
The corporation’s inventory of best practice protocols (workflows comprising steps, with attached data presentation/data collection forms).
ACM (Adaptive Case Management)
A run-time environment that accommodates management of initiatives (hosting BPM templates that provide orchestration, accommodating ad hoc interventions, goals/objectives, a means of non-subjective assessment of progress toward goals/objectives).