Closing cloud deployment skills gaps

Blog: OpenText Blogs

A quick online search regarding the history of cloud computing reveals the concept dates back to the 1950s. The decades that followed held technological innovations and evolving definitions until we hit our ‘modern’ understanding around 2006. The last 20 years have yielded conversations centered on the benefits of digital transformation and the various advantages of X-as-a-service solutions. However, “cloud migration is moving at a slower pace than expected. One of the main stumbling blocks is the cloud computing skills gap.”¹

Over 85% of the IT decision-makers surveyed by Statista shared the lack of skills and expertise in cloud operations has impacted the company’s abilities to achieve its business goals.
About 44% of respondents to an S&P Global survey cited difficulty in hiring quality candidates when asked about the significant challenges they face when trying to address the cloud skills gap.
Nearly 98% of global organizations in a survey of 500 IT decision-makers by Vanson Bourne are facing a cloud skills gap.

Against this backdrop is the prediction that “the global cloud computing market size is projected to reach USD 2,390.18 billion by 2030, growing at a CAGR of 20.4% from 2025 to 2030.”² A Gartner report states that the cloud will be a business necessity by 2028. If you are implementing, deploying, configuring, or using software, it’s pretty difficult to avoid the cloud.

Working in the OpenText Cloud

The OpenText Cloud is designed and optimized to provide complete information management services and solutions, supporting more than 44,000 customers around the world. Unlike other commercial cloud platforms, the OpenText Cloud is managed by a single, global OpenText team with information management expertise.

To work in the OpenText Cloud, practitioners must achieve the required OpenText credentials to validate their skills. Technical system and business configuration of OpenText products in the OpenText Cloud requires substantial knowledge of the underlying software. Therefore, all customers or practitioners that want to deploy and configure the solution on their own are required to be OpenText certified for their specific products and solutions. Practitioners must show their credentials to gain access to the OpenText Cloud. This policy applies to all practitioners that are engaged by a customer or by any other third party to implement a solution in the OpenText Cloud.

What is a practitioner?

A practitioner is an individual who is in a profession or role in which they are required to be trained and certified to be considered qualified. In the context of the OpenText Cloud, a practitioner is the individual who will perform the Business Administrator role for cloud-hosted implementations.

Seven new Cloud Practitioner credentials

OpenText Learning Services administers the certification program and defines the pre-requisites for each certification, depending on the product and role. The first Cloud Practitioner credential available was for OpenText Content Management (Extended ECM) for SAP SuccessFactors. As of this month, we have added seven additional Cloud Practitioner credentials to the portfolio. Cloud Practitioner status must be verified by the OpenText Customer Success Manager before access to the OpenText Cloud is granted.

Review the following OpenText learning paths to understand requirements for the Cloud Practitioner role. You’ll find the roles listed on the left side of the page. If a product does not yet have a Cloud Practitioner role associated with it, follow the Business Administrator learning path.

Certified experts assure better business outcomes

Ensuring all practitioners have the right skills will result in more effective deployments on the OpenText Cloud and increased customer success. It’s one of the ways OpenText is working to close the cloud-related skills gap! Contact us at [email protected]

¹^{https://www.sangfor.com/blog/cloud-and-infrastructure/addressing-cloud-computing-skills-gap-strategies-and-solutions}

²^{https://www.grandviewresearch.com/industry-analysis/cloud-computing-industry}

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