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Class Notes: BPM Research in Education – How to Measure ECM Success

Blog: BPTrends - Class Notes

This Column continues the discussion of ECM (enterprise content management) begun in Jan vom Brocke’s November, 2013 Column. Here he teams up with his Research partners, Andrea Herbst and Nils Urbach, to present a subjective, survey-based tool that assesses an organization’s content-management practices. The tool is available, free of charge, in English, German, and French. The authors encourage readers to apply the ECM success survey to their organizations and provide them with feedback for their ongoing research.

Author information

Jan vom Brocke, Andrea Herbst, Nils Urbach

Jan vom Brocke is head of the BPM group in Liechtenstein. He is Professor of Information Systems, the Hilti Chair of Business Process Management, and Director of the Institute of Information Systems. He is Founder and Co-Director of the International Master Program in IT & Business Process Management and Director of the PhD Program in Information and Process Management at the University of Liechtenstein (see: Since 2012 he has been appointed Vice-President of the University of Liechtenstein responsible for research and innovation. Jan has over 15 years of experience in IT and BPM projects and he has published more than 200 papers in renowned outlets, including MIS Quarterly (MISQ), the Journal of Management Information Systems (JMIS) and the Business Process Management Journal (BPMJ). He has authored and edited 20 books, including Business Process ManagementDriving Innovation in a Digital World and Green BPMTowards the Sustainable Enterprise, and the International Handbook on Business Process Management. Jan is an invited speaker and trusted advisor on BPM serving many organizations around the world. Jan’s research and publications can be accessed via the University of Liechtenstein as well as on Researchgate and Slideshare. You can contact Jan via mail ( or LinkedIn or subscribe to his tweets.

Andrea Herbst is a Research Assistant and PhD Student of Information Systems at the University of Liechtenstein. She holds a diploma in Political Economics from the University of Augsburg in Germany, with a major in Information Systems and in Economics of Information. Her main research areas are enterprise content management and business process management. Her research is published in academic journals and in international conference proceedings.

Nils Urbach is Professor of Information Systems and Strategic IT Management at the University of Bayreuth, Germany, as well as Deputy Director of the Finance & Information Management Research Center and the Project Group Business & Information Systems Engineering of Fraunhofer FIT. In his current research, he mainly focuses on the areas of strategic IT management and IT-based collaboration. His work has been published in several international journals and in the proceedings of key international conferences.

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